Service Supervisor

Job description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This role provides leadership and direction to front-end associates, assists with daily operations, monitors service standards, and helps drive customer satisfaction while maintaining compliance with company policies and procedures.

Key Responsibilities

Front-End Operations Supervise daily front-end operations, including check stands, self-checkout, customer service, and courtesy services. Ensure proper staffing levels to support efficient customer flow. Monitor checkout operations to reduce wait times and improve service efficiency. Support opening, closing, and shift transition activities. Maintain front-end organization, cleanliness, and operational readiness. Customer Service Deliver exceptional customer service and foster a customer-focused culture.

Respond to customer concerns and complaints promptly and professionally. Assist with service recovery efforts and issue resolution. Promote customer loyalty through positive interactions and excellent service. Support customer service initiatives and performance goals. Leadership & Associate Development Provide leadership, coaching, and support to front-end associates. Assist with training, onboarding, and daily supervision of associates.

Monitor performance and provide feedback to improve service levels. Promote teamwork, accountability, and a positive work environment. Support scheduling and labor management activities as assigned. Cash Handling & Compliance Ensure compliance with cash handling and till accountability procedures. Assist with audits, cash reconciliation, and operational controls. Monitor register operations for accuracy and compliance. Support loss prevention and asset protection efforts.

Operational Excellence Monitor front-end performance metrics and service levels. Ensure equipment, registers, and self-checkout systems are functioning properly. Assist with implementing operational improvements and process efficiencies. Maintain compliance with company policies, procedures, and operational standards. Safety & Compliance Promote a safe environment for associates and customers. Ensure compliance with company safety and security programs.

Address operational concerns and escalate issues as needed. Support audits, inspections, and corrective action plans.

We also provide a variety of benefits including

Competitive wages paid weekly · Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you.