Department Specialist II - Pharmacy System Support

Job description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main responsibilities

Reporting to the Manager, Pharmacy Systems Support, this position is responsible for support and development functions within the Pharmacy Systems Department in Boise, ID. This includes, but is not limited to, performing Tier 2 business support to store teams running EPS, being a liaison to IT support at both the Tier 2 and Tier 3 level, testing EPS development releases, participating in development releases as part of a project team, capable of performing user acceptance testing on EPS, writing test plans, and miscellaneous other tasks as assigned by Pharmacy Systems team management.

Customer Service Answer EPS Procedural Questions Troubleshoot Procedural questions vs. Software Errors Performing Tier 2 Business support via direct store calls, call escalations from the Tier 1 service desk, and from other central support areas. Communications with store teams regarding program enhancements.

• Perform testing on EPS release cycles
• Support other central support areas on EPS functions
• Must demonstrate competence and desire to assist store teams on many operational issues
• Must be able to handle projects with little to no direction.

Must be able to handle negative feedback and turn it into a positive outcome. Demonstrates a willingness and ability to learn and develop strong EPS testing skills. Demonstrates a willingness and ability to learn how to effectively create comprehensive test plans that can be utilized by other team members.

We are looking for candidates who possess the following:

• Must be proficient in the operations of EPS Problem solving skills
• Excellent verbal and written communication skills Familiar with Microsoft Office Tools such as Excel, Word, and Power Point Able to multi-task
• Must provide excellent customer service Should be able to type proficiently (greater than 40 words per minute)
• Must have a strong understanding of Pharmacy Operations
• Must have excellent listening skills Preferred Skills: High School diploma or equivalent.

Licensed Pharmacy Technician. Certified Pharmacy Technician, tech specialist preferred, but not required. Must have knowledge of the EPS pharmacy application with a minimum of 2 years’ experience.

We also provide a variety of benefits including

Competitive wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values #LI-JB2 A copy of the full job description can be made available to you.