Service Operations Assistant

Job description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Service Operations Assistant supports front-end operations by assisting with customer service, associate support, store administration, operational compliance, and service execution. This position helps ensure a positive customer experience, efficient checkout operations, and adherence to company policies and procedures while supporting the Service Operations Manager and front-end leadership team.

Key Responsibilities

Front-End Operations Assist in coordinating daily front-end activities to ensure efficient customer service operations. Support checkout lane coverage and monitor customer flow throughout the day. Assist with customer service desk operations as assigned. Ensure front-end areas remain clean, organized, and customer-ready. Support implementation of company service initiatives and operational programs. Customer Service Deliver exceptional customer service and promote a customer-first culture.

Assist customers with inquiries, returns, exchanges, refunds, and service-related concerns. Resolve customer issues promptly and escalate concerns when appropriate. Support store programs, loyalty initiatives, and promotional events. Maintain a professional and positive customer experience. Associate Support Assist with training and mentoring front-end associates. Provide operational support and guidance to cashiers and courtesy clerks.

Promote adherence to customer service expectations and company standards. Support daily communication between associates and department leadership. Help reinforce company policies and procedures. Cash Handling & Operational Controls Assist with front-end cash accountability procedures. Support register audits, till counts, cash pickups, and balancing activities as assigned. Ensure compliance with company cash-handling policies.

Monitor front-end operational controls and report discrepancies appropriately. Support efforts to minimize financial losses and operational risks. Compliance & Store Support Assist with execution of company policies, procedures, and operational standards. Support compliance with age-restricted sales, safety standards, and regulatory requirements. Maintain accurate operational records and reports as assigned. Assist leadership with administrative and operational projects.

Promote workplace safety and loss prevention practices. Leadership Support Assist the Service Operations Manager with daily operational responsibilities. Support staffing plans and work assignments based on business needs. Help coordinate front-end activities during peak business periods. Assume additional responsibilities as necessary to support store operations.

We also provide a variety of benefits including

Competitive wages paid weekly · Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you.