File Maintenance Lead

Job description

Key Responsibilities & Accountabilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing. Responsible for all pricing and documentation of pricing. Maintains proper scan descriptions and valid item modifiers. Organizes timely and accurate price changes. Sorts tags and signs by department/aisle and hangs price tags and signs throughout the store.

Researches and corrects problems including missing or damaged tags and discontinued items. Conducts scanning audits. Corrects new item discrepancies. Ensures proper placement of bonus buy tags and signs. Responsible for justifying entries on the Exception Report. Reviews Duplicate Report and identifies and corrects problems as required. Monitors not-on-file and hard to scan UPC codes. Performs monthly checks of Produce Shelf pricing and PLU's.

Implements proper scan give-away procedures. Maintains and ensures placement of price accuracy guarantee signs on shelves and in the front end. Responsible for maintenance of point-of-sale equipment and for implementing emergency procedures as required. Backs up computerized returned check file. Maintains a current UPC/PLU backup file.

Operates related equipment including

scan audit devices, computers, and checkstand equipment. Occasionally operates hand trucks, six-wheel carts and pallet jacks. May perform some checking, stocking, and training duties. Stacks, prices, marks, faces and rotates merchandise. Prevents shrink, damage and spoilage of product. Prevents sale of out of code product. Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

Maintains a clean and safe work environment. Ensures cleanliness of the computer/data file room and equipment. Other necessary and required duties.

Skills and Physical Requirements

Ability to be friendly, courteous, tactful and maintain composure in dealing with customers and co-workers. Must possess good oral and written communication skills, and good organizational skills. Must be dependable and able to follow through on assignments. Requires the ability to implement emergency procedures related to equipment and software malfunctions. Mental alertness and attention to detail are required for accurate completion of work activities.

Requires flexibility to learn and adjust to frequent equipment and software changes. Ability to learn and memorize a considerable amount of information including PLU codes, product location, checkstand and computer operating procedures, emergency procedures, and Company policies and procedures. Must possess basic mathematics skills. Ability to stand for long periods of time. Ability to walk, bend, stoop, and reach continuously throughout work shift.

Ability to twist and turn frequently. Manual dexterity, good eye-hand coordination and good balance are necessary. Occasionally reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 50 lbs.

Must be able to operate related equipment including

computers, scan audit devices, and checkstand equipment. Must be able to occasionally push and pull fully loaded hand trucks, six-wheel carts and pallet jacks. Exposure to potential hazards exists with respect to equipment and work aids necessary to complete job duties. Must be able to work in early morning, weekends and holidays. Scheduled hours may vary. Good attendance is required.

Work Environment

Working conditions consist of a temperature controlled store environment.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union

“The pay range is $28.85 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”

DISCLAIMER

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.