Interline Customer Service Agent (LAX) - Full-Time

Job description

The Interline Passenger Support Agent supports a positive passenger experience by providing directions, answering general travel questions, and assisting with baggage as passengers transition between international and domestic terminals. This role works in a fast-paced airport environment, requiring strong customer service skills, attention to detail, and a commitment to safe and efficient operations.

Key Responsibilities

Assist passengers with baggage recheck and handling, including accurately scanning baggage using handheld scanning devices. Provide courteous and patient customer service by assisting passengers with directions, general travel questions, and other needs as they transition between terminals. Maintain awareness of operational and safety requirements, follow established procedures, and report potential hazards or security concerns.

Maintain open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee’s values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride. Perform other duties as assigned to support McGee’s successful business operation.

Qualifications

Required 1 or more years of experience with customer service. Exceptional interpersonal skills with the ability to work effectively with passengers and coworkers. Ability to follow established procedures and anticipate the needs of others in a fast-paced environment. Ability to work at a constant and quick pace. Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information.

Reliably work independently without constant supervision. Ability to pass a pre-employment drug test. Willingness to participate in a criminal background check. Ability to obtain & maintain an airport SIDA badge, US Customs seal, and USPS security clearance. Ability to work any shift, including early mornings, late nights, weekends and Holidays. Lifting up to 75 pounds on a frequent basis. Proficiency in English (written and spoken).

Must be able to bend, stoop, squat, reach, and grasp. Ability to maintain reliable attendance. Performing basic mathematical functions. (e.g., counting bags) High school diploma or equivalent. Must be at least 18 years of age. Must be authorized to work in the U.S. Preferred Previous airport experience.