Policy Benefits Manager

Job description

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you. About the Role The Policy Benefits Manager is responsible for overseeing the administration and management of policy benefits for AIA, BPI AIA and affiliate life insurance products. This role ensures that all policy benefits are processed accurately, efficiently, and in compliance with company policies and regulatory requirements. The Policy Benefits Manager will lead a team of generalists and specialists and work closely with other departments to enhance customer satisfaction and operational excellence.

Policy Benefits Administration

Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities. Clear regularly and manage suspense at healthy levels. Ensure timely and accurate payment of benefits to policyholders. Monitor and manage the workflow to maintain high levels of efficiency and accuracy.

Team Leadership

Lead, mentor, and develop a team of policy benefits specialists. Conduct regular performance reviews and provide ongoing training and support.

Compliance and Risk Management

Ensure compliance with all regulatory requirements and company policies. Identify and mitigate risks associated with policy benefits administration. Conduct regular audits and reviews to ensure adherence to standards.

Customer Service

Address and resolve escalated customer inquiries and complaints related to policy benefits in collaboration with Customer Care Office. Collaborate with the Branch Operations and Customer Service teams to improve overall customer satisfaction.

Process Improvement

Identify opportunities for process improvements and implement best practices. Work with the Operational Excellence team to streamline processes and enhance efficiency.

Reporting and Analysis

Prepare regular reports on policy benefits activities and performance metrics. Analyze data to identify trends and areas for improvement. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.