Senior Manager, Agency Technology & Digitalisation

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. About the Role Lead Business System Analyst/Product Owner for Agency – AIO Sales, Lead and Portal Servicing streams. As a Lead Business System Analyst, you will lead the existing team, guide, and assist them with Discovery Workshops, Requirement Gathering User Story Management, Product backlog Tracking, UAT Strategy and Planning, Test Case Review and ensuring that all projects are delivered on time with quality.

To facilitate working in Agile environment, User Requirement / User Story documentation, UAT and implementation of complex requirements. Proven track record and expertise in Gathering, Analyzing, Detailing complex business requirements with multiple collaborators. Efficiently lead team members and provide continued mentorship to scale up team capabilities. Implement and apply efficient SDLC processes working closely with IT, APO and IT portfolio management department.

Follow AIA governance and procedures. Work with hands-on approach to ensure various business needs and related technology support are met and aligned with overall objective of meeting.

Job Requirements

Education: Tertiary Education in Management, Business or related areas.

Experience

Life insurance domain: At least 10 years of experience in Life insurance industry with in-depth understanding of insurance distribution & compensation processes.

Experience in both Core & Digital Projects environment

Experience in complex implementations of core / digital projects with deep understanding of challenges and expectation management of such environment.

Hands-on approach

Hand-on working mindset with leading and working with a team. Possesses problem solving and troubleshooting skills, to look for solutions within the available means and resources with the ability to work on details and visualize solution with 360 degree impact analysis.

SDLC

Have end to end understanding of Agile / SDLC and related processes and been a direct part of execution of various phases of SDLC.

People Management

Experience in managing a team size of 5 to 10 members.

Life insurance systems

Hands-on experience in implementing, supporting and managing key insurance critical applications such as point of sales, agent / customer portals and apps, Policy Admin Systems, Callidus and reporting system.

Production support

Solid experience and exposure in managing and driving efficient production support / BAU processes.

Certifications/licenses

LOMA [good to have] Any system / application related certifications Special skills: Advance expertise in MS Excel, Basic SQL and Presentation skills. Understanding and experience in UI/UX and Digital app development. #LI-DNI Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.