Senior Manager, Cloud Services

Job description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role The Senior Manager, Cloud Operations is a strategic leadership role responsible for defining, governing, and delivering cloud operations capabilities across AIA’s enterprise Azure-based cloud platform.

This role is accountable for end-to-end service reliability, operational excellence, cost efficiency, and continuous improvement, while leading a high-performing global operations team supporting 24/7 business-critical services. The role combines technical depth, people leadership, cost optimization through operational efficiency, and strategic influence to enable secure, scalable, and resilient cloud services for Group Office and Local Business Units.

Responsibilities include, but are not limited to, the following: Lead and be accountable for 24/7 cloud operations, ensuring reliable, secure, and high-quality service delivery. Lead, develop, and manage high-performing teams through effective coaching, mentoring, performance management, succession planning, and employee engagement. Establish and enforce technical standards and operational best practices in accordance with AIA Group requirements.

Ensure cloud platform stability through proactive monitoring, automation, and continuous improvement. Manage operational risks and ensure service reliability, business continuity, and compliance with regulatory, legislative, and internal requirements. Lead the resolution of high-severity incidents, serving as the primary escalation point and technical authority. Partner with business and technology stakeholders to align operational priorities with organizational objectives.

Drive operational and service improvement initiatives that enhance efficiency, customer experience, and business outcomes. Manage service providers and vendors to ensure effective delivery of operational services and commitments. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.