Customer Digital Platform, Consultant

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia. About the Role Overview Lead the continuous enhancement and evolution of customer-facing digital platform by partnering with business stakeholders and platform teams to identify opportunities, prioritize initiatives, and deliver capabilities that enhance customer experience and business outcomes. Work closely with technology and platform teams to translate business needs into platform enhancements, ensuring solutions align with enterprise standards, security requirements, and operational objectives.

Collaborate across business and technology functions to drive platform adoption, manage delivery dependencies, and maximize business value through continuous improvement and innovation. Customer Centricity Drive customer-first outcomes by shaping and delivering digital platform initiatives that improve end-to-end user journeys. Leverage data, insights, and stakeholder feedback to prioritise initiatives, resolve pain points, and enhance experience quality, adoption, and efficiency.

Champion a customer-first culture across platform portfolio and business enablement functions. Ensure all solutions are aligned with customer needs, business goals, and continuous improvement practices.

Roles and Responsibilities

Platform BAU Business Enablement (80%) Collaborate with business and technology stakeholders to maximize business value through technology investments. Build strong relationships with business stakeholders to understand strategic objectives and application demand. Translate business requirements into scalable and sustainable technology solutions. Evaluate technology options, assess trade-offs, and recommend solutions that balance cost, risk, speed, and long-term value.

Support portfolio planning, investment prioritization, and roadmap development. Identify opportunities to leverage technology innovation to improve customer experience, operational efficiency, and business outcomes. Application Management Support (20%) Work as part of the platform team supporting the technical ownership of customer platform applications, ensuring reliable service delivery and alignment with business objectives.

Support the tech roadmap, application lifecycle, and service delivery targets for assigned applications. Partner with business stakeholders to manage functional demand, prioritization, and delivery planning. Ensure effective collaboration between business, architecture, engineering, infrastructure, and operations teams.

Minimum Job Requirements

Bachelor’s degree in Business, Information Technology, Computer Science, or related field/experience 8 years+ of progressive experience in Web/Mobile Application Development, Software Development Teams Management Experience working in cross-functional teams and collaborating with business stakeholders

Technical Skills

Digital Delivery & SDLC (Agile/Waterfall) Proven experience in leading end-to-end delivery across Agile and/or Waterfall methodologies, ensuring quality, timeliness, and governance standards. Application Incident Management, Maintenance and Monitoring Understanding to set up, leverage and visualize operational metrics and manage incidents for applications in production with tools such as ELK, Dynatrace, Confluence and JIRA.

Project Management

• Strong capability in leading digital initiatives, establishing delivery plans, managing project governance, mitigating risks and issues, and driving cross-functional teams to deliver strategic outcomes on time and within budget while maintaining quality standards

Behavioural Skills Stakeholder Influence & Communication

• Strong ability to engage, influence, and align senior stakeholders across business and technology, articulating complex ideas clearly and effectively.

Customer-Centric Mindset Demonstrates deep commitment to understanding customer needs and continuously improving end-to-end customer journeys through digital solutions. Leadership & Team Development Ability to lead, coach, and motivate cross-functional teams (e.g. BAs, PMs), fostering collaboration, accountability, and high performance. Strategic Thinking & Problem Solving Capable of connecting strategy to execution, evaluating trade-offs, and solving complex problems with pragmatic, outcome-oriented approaches.

Others

You are required to obtain relevant license if your job involves in regulated activities. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.