Universal Banker

Job description

Role

Universal Banker Location: BR-Al Barsha Branch, Dubai Role Purpose: This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept. This position is for UAE Nationals only.

Key accountabilities of the role

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently Proactively identify customer needs and proactively offer relevant Products and Services as below Finance: Liability Onboarding Covered Card Services: Debit Card Inquires Accounts General Inquiries Sending SMS to customers Police Letter – Returned Cheques Dispute Services Standing order Setup/Cancellation/Amendment Funds Transfer/ Telex Transfer Installment Postponement Certificate Issuance E-Statement Issuance Returned Cheque Services (Receive, Deliver, and send to CCU) Debit Card & CHQ Book Services (Receive, Deliver, and Destruct) Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks Thorough
• Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards
• Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.