Customer Service Staff

Job description

JOB DESCRIPTION

MAIN PURPOSE OF THE ROLE Individual contributor that works under limited supervision. Applies subject matter knowledge. Requires capacity to understand specific needs or requirements to apply skills/knowledge.

MAIN RESPONSIBILITIES

• Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures.
• Uses computerized system to gather information and confirm sales prompted by incoming calls.
• No selling responsibilities are involved with this activity.
• Typically transfers calls to appropriate person as necessary.
• May answer inquiries, resolve problems, and promote products/services.
• Requires general knowledge of company, products, and/or services.

QUALIFICATIONS

Education Education Level Major/Field of Study or Equivalent Technical Diploma (± 12 years) The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Customer Service DIVISION: ANI International Nutrition LOCATION: Vietnam > Ho Chi Minh City > Flemington Tower ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)