[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Zurich Insurance Group jobs](https://jobs.opennash.com/companies/zurich-insurance-group/) · [Search jobs](/search/) Zurich Insurance Group · MX Remote Work, MX # FBS - Digital Customer Exp Senior Analyst MX Remote Work, MX Remote Senior individual contributor Listed on Zurich Insurance Group’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Zurich Insurance Group’s careers site →](https://jobs.farmersinsurance.com/job/MX-Remote-Work-FBS-Digital-Customer-Exp-Senior-Analyst/1373240357/) [OpenNash Jobs](https://jobs.opennash.com/) / [Zurich Insurance Group](https://jobs.opennash.com/companies/zurich-insurance-group/) / FBS - Digital Customer Exp Senior Analyst ## Job description We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! ### Job Summary This position is responsible for providing business application expertise during the analysis, design, construction, testing, implem entation and post-implementation phases of a system development life cycle. Key components to this position include troubleshooting complex browser and authentication problems with agents; assisting in data gathering (interviewing, document analysis, and group systems development sessions) and data analysis activities; assisting in the development of data and process models; identifying business problems and translates them into information needs; assisting in the definition of technology solutions; preparing analysis, design, and construction documentation; assisting in developing and performing of test scenarios; assisting in the planning for data conversions; participating in developing user documentation and conduction user training; assisting in the Model Office, as needed; providing monthly analysis of performance of various products/functions of e-business; and providing for quality assurance compliance to department procedures and industry standards. In addition, this position will handle other responsibilities as assigned. ### Essential Job Functions TECHNICAL SUPPORT Assist in data gathering (interviewing, document analysis, and group systems development sessions) and data analysis activities. - Assist in the development of data and process models - Identify business problems and translates them into information needs - Assist in the definition of technology solutions - Prepare analysis, design, and construction documentation - Troubleshoot complex browser and authentication problems with agents TESTING Assist in developing and performing of test scenarios IMPLEMENTATION Assist in the planning for data conversions - Participate in developing user documentation and conduction user training - Assist in the Model Office, as needed PERFORMANCE MONITORING Provide monthly analysis of performance of various products/functions of e-business - Provide for quality assurance compliance to department procedures and industry standards - Perform other functions, as assigned. Physical Actions Physical Environment Education Requirements High school diploma or equivalent required. Bachelor's degree preferred. IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or commensurate with the Farmers Group. ### Experience Requirements Four years of experience with the Farmers Group, including experience in one or more of the project subject areas (e.g. Underwriting) with at least two years of experience as an Digital Customer Experience Analyst Special Skill Requirement Broad knowledge of Internet Explorer, other browsers and Adobe Acrobat Reader In depth knowledge of ForemostSTAR website and experience using ForemostSTAR Intermediate knowledge in Specialty Lines products and processing systems Broad knowledge of various agency management systems High level PC and internet skills including terminology and file downloading Intermediate skill level with MS office applications Additional Qualification Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. Bonus Opportunity (based on Company and Individual Performance) Medical Dental Life Insurance Paid Time Off Paid Parental Leave Job Location(s): Remote Work Workplace:, Remote Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: Under a day - Location: MX Remote Work, MX - Work arrangement: Remote[Apply on Zurich Insurance Group’s careers site →](https://jobs.farmersinsurance.com/job/MX-Remote-Work-FBS-Digital-Customer-Exp-Senior-Analyst/1373240357/) ## More jobs at Zurich Insurance Group ### [FBS (Mexico) - Actuarial Predictive Analyst II](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/d412f1310a7795f5bea1/) MX Remote Work, MX ### [FBS (Mexico) - Product Development Specialist (Insurance Experience)](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/7b85572ddf8833e3870a/) MX Remote Work, MX ### [FBS (Mexico) - US Life Insurance Actuary](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/a3ab0d2b387e62facbc4/) MX Remote Work, MX ### [FBS (Mexico) - Workforce Specialist I](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/daaaf2231b7b834f1f94/) MX Remote Work, MX ### [FBS (Mexico)-Acct Specialist - Corp Acct](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/80267dc523254b0f98e5/) MX Remote Work, MX ## Similar jobs at other companies ### [Exp Cust Exp Professional](https://jobs.opennash.com/companies/honeywell-international/jobs/b4ccdd667eae182351a6/) Honeywell International · Korea, Republic of ### [OFR CSV EXP](https://jobs.opennash.com/companies/deutsche-post/jobs/1bc27403d5fc8c43a0fb/) Deutsche Post · Antwerpen, Belgium ### [Digital Advertising & Customer Success Specialist](https://jobs.opennash.com/companies/siemens/jobs/15e9a8312f4016c3bec8/) Siemens ### [Head of Engineering - Customer & Digital](https://jobs.opennash.com/companies/commonwealth-bank/jobs/fb89a5cba356ed30e052/) Commonwealth Bank · Sydney CBD Area ### [Learning Exp Design & Dev Specialist](https://jobs.opennash.com/companies/accenture/jobs/d2ddea51f0967c908a81/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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