[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Zurich Insurance Group jobs](https://jobs.opennash.com/companies/zurich-insurance-group/) · [Search jobs](/search/)

Zurich Insurance Group · Kuala Lumpur, MY

# Call Centre Manager

Kuala Lumpur, MY Manager or lead Customer Support 

Listed on Zurich Insurance Group’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Zurich Insurance Group’s careers site →](https://www.careers.zurich.com/job/Kuala-Lumpur-Call-Centre-Manager/1374180557/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Zurich Insurance Group](https://jobs.opennash.com/companies/zurich-insurance-group/) / Call Centre Manager

## Job description

### Job Summary

Lead and manage the Customer Contact Centre operations to ensure delivery of excellent customer service, efficient handling of enquiries and complaints, and achievement of service level targets. The role is responsible for driving team performance, operational efficiency, customer satisfaction, and regulatory compliance within the insurance business. Job Accountabilities - Key Accountabilities Demonstrates an understanding of the customer’s needs and ensures they are met.

Research and respond to telephone and electronic inquiries from customers, and enter inquiry data into tracking system. Prepare referrals to prospective customers, and locate claims office staff for insureds and other parties calling to report claims. Contribute to achieving a positive team culture and working environment. Act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholders' interests.

### Job Qualifications

Bachelor's Degree in Business Administration, Insurance, Customer Service, or related field. Minimum 5-8 years of experience in Contact Centre / Customer Service Operations, preferably within the insurance or financial services industry. At least 3 years of people management experience leading a customer service or call centre team. Strong understanding of insurance products, policy servicing, claims processes, and customer journey.Experience managing customer complaints and regulatory-related service requirements.

Strong leadership, stakeholder management, and coaching skills. You are the heart & soul of Zurich! At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

### Location(s)

MY - Kuala Lumpur Schedule: Full Time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Kuala Lumpur, MY[Apply on Zurich Insurance Group’s careers site →](https://www.careers.zurich.com/job/Kuala-Lumpur-Call-Centre-Manager/1374180557/)

## More jobs at Zurich Insurance Group

### [Customer Service Executive (12-months Contract)](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/53ecba5fd1620917a39a/)

Kuala Lumpur, MY

### [API & Integration Senior Developer](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/66ec443b2679dba87c39/)

Kuala Lumpur, MY

### [Agency Development Executive](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/bcdaaae43c481386f3a0/)

Kuala Lumpur, MY

### [Agency Development Head (Johor Bahru)](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/841304f104a1a3007ddd/)

Kuala Lumpur, MY

### [Agency Development Head, JB 2 & JB 3](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/2884f360f3246173278d/)

Kuala Lumpur, MY

## Similar jobs at other companies

### [Magic Call Centre Agent](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/e991da4b2aa4e0296c73/)

Hilton Worldwide Holdings · Selangor, Malaysia

### [Call Centre Support Manager](https://jobs.opennash.com/companies/sanlam/jobs/020df58ad1577f7ddbca/)

Sanlam · Cape Town, WC, ZAF

### [Call Centre Agent](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/d71da8c58eec67abd061/)

Hilton Worldwide Holdings · Amman, Jordan

### [Senior Customer Service / Call Centre (Dutch Speaker)](https://jobs.opennash.com/companies/assurant/jobs/1a9ed863d64996f4be12/)

Assurant · Amsterdam

### [Call Centre Consultant](https://jobs.opennash.com/companies/sanlam/jobs/0391a96221c44efc60c7/)

Sanlam · ZAF

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)