[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Zurich Insurance Group jobs](https://jobs.opennash.com/companies/zurich-insurance-group/) · [Search jobs](/search/) Zurich Insurance Group · Ciudad de Mexico, MX # FBS (Mexico) - BI Agent Services Coordinator Ciudad de Mexico, MX Listed on Zurich Insurance Group’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Zurich Insurance Group’s careers site →](https://jobs.farmersinsurance.com/job/Ciudad-de-Mexico-FBS-%28Mexico%29-BI-Agent-Services-Coordinator/1373223357/) [OpenNash Jobs](https://jobs.opennash.com/) / [Zurich Insurance Group](https://jobs.opennash.com/companies/zurich-insurance-group/) / FBS (Mexico) - BI Agent Services Coordinator ## Job description We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! ### Workplace On-site Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. ### Job Summary This position provides agent-facing communication and support for Business Insurance by executing standardized workflows, coordinating activities, and maintaining accurate system records. The role serves as a point of contact for agents to facilitate timely follow-ups, information gathering, and campaign execution. This role drives efficiency and scalability by owning high-volume, repeatable tasks that support the business process lifecycle, while operating within defined processes and escalating items requiring licensed or expert judgment. ### Essential Job Functions As a Customer Care BI Agent professional, you’ll play an important role in supporting agents throughout the submission and service process. You’ll serve as a key point of contact, providing timely communication, coordinating follow-ups, gathering information, and ensuring requests move efficiently through established workflows. This is a unique opportunity to join a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, collaborative, and supportive environment. ### Schedule Must be available to work a flexible schedule Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps. Manage follow-ups, documentation, and submissions to keep requests moving efficiently. Execute high-volume workflows using established processes, while maintaining accuracy and service quality. Maintain accurate records and activity updates in CRM and workflow systems. Partner with internal teams such as Underwriting, Claims, and Policy Support to coordinate requests and resolve issues. Handle agent inquiries professionally, escalating matters that require specialized or licensed expertise. Physical Actions Physical Environment Education Requirements High School Diploma or equivalent required. ### Experience Requirements Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps. Special Skill Requirement Additional Qualification Proficient in English written and verbal communication skills. Strong verbal communication and listening skills. Demonstrated written communication skills. Ability to simultaneously handle multiple priorities. Possesses strong technical aptitude. Experience working with CRM systems and standardized workflow tools. Experience in a regulated environment. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: Under a day - Location: Ciudad de Mexico, MX[Apply on Zurich Insurance Group’s careers site →](https://jobs.farmersinsurance.com/job/Ciudad-de-Mexico-FBS-%28Mexico%29-BI-Agent-Services-Coordinator/1373223357/) ## More jobs at Zurich Insurance Group ### [FBS (Mexico) - Customer Experience Representative](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/e06e558d5fdaf1123626/) Ciudad de Mexico, MX ### [FBS (Mexico) - Customer Care Supervisor](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/adca9428e72f534c734f/) Ciudad de Mexico, MX ### [FBS (Mexico) - Business Operations Analyst I](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/765b5a584c5334b5f9b8/) Ciudad de Mexico, MX ### [(Junior) Aktuar Pricing Motor SME Flotten (fluent in German) (m/w/d)](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/6fccd764b9ae4ec89ebf/) Köln, DE ## Similar jobs at other companies ### [Part Time- Premium Services Greeter/VIP Driver Agent](https://jobs.opennash.com/companies/american-airlines-group/jobs/98e5c3f6913bda0bbd19/) American Airlines Group ### [Markets – Sales and Trading, Internship, Mexico City, Mexico 2027](https://jobs.opennash.com/companies/citigroup/jobs/a3010e02a2e43ee32dae/) Citigroup · The Summit - Ciudad DE Mexico ### [Services, Full-Time Analyst, Mexico – Mexico City, 2027](https://jobs.opennash.com/companies/citigroup/jobs/e837117e6cbdf3d267a2/) Citigroup · The Summit - Ciudad DE Mexico ### [Responsable de Presupuesto Centro, Mexico City Centro, Mexico City PURCHASING PURCHASING Permanent](https://jobs.opennash.com/companies/vinci/jobs/2897a61ae2631e8c8edc/) VINCI · Centro, Mexico City ### [Ciudad de México | Billing Agent (Facturista) - Customs Brokerage](https://jobs.opennash.com/companies/expeditors-international/jobs/81521d06e013e4d9bd43/) Expeditors International · Ciudad de México, CDMX, Mexico OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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