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Xiaomi · 南京

# 小米汽车-培训专员-线上服务（南京）

南京 

Listed on Xiaomi ’s official careers site. Posted July 29, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7667860160744802566/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 小米汽车-培训专员-线上服务（南京）

## Job description
- 结合公司业务发展策略以及需求，负责构建、完善客服技术+非技术岗位的培训体系、课程体系及培训管理制度，制定培训规划并负责实施和运营，逐步推进培训体系建设;
- 识别客服人员核心能力需求，开发人员成长能力模型，主导人才培养发展计划的规划，实施，运营及评估；
- 定期评估客服团队培训成果，结合业务问题，分析培训数据输出合理的解决方案，提升人员技能；
- 负责培训资源的管理，包括外部培训资源管理、课程开发管理、讲师团队管理和培训学员管理等；
- 能够完成课程研发、经验标杆萃取及课程讲授，能够独立开发场景化试题库；
- 快速并深入了解业务一线诉求，并提出整体系统性解决方案。

## Qualifications

1、5年以上培训相关工作经验，有客服团队管理经验优先，具备知名互联网、企业大学、车企客服培训相关工作经验者优先； 2、具备良好的对内对外沟通能力、问题分析解决能力，组织协调能力，目标感清晰，执行力强； 3、有丰富的培训项目设计和运营经验，能独立承担需求； 4、原意接受挑战与变化，具备一定的创新能力，对培训的创新有独到的见解和思考。

## At a glance
- Posted by the employer: Jul 29, 2026
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: 82 days
- Location: 南京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7667860160744802566/detail)

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