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Xiaomi · 北京

# 交付用户体验运营管理

北京 

Listed on Xiaomi ’s official careers site. Posted December 2, 2025. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7579239293798926618/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 交付用户体验运营管理

## Job description
- 以用户体验作为重点目标，协助输出体验相关的产品/运营/流程等选代方案，持续提高用户体验及满意度，提升用户 口碑；
- 负责公司交付客诉管控，管理并协助门店解决客诉，并兜底重大客诉案件的处理；
- 负责交付满意度风险预警，制定改善方案和落地计划，异常问题解决和不良管理；
- 负责交付体验文档的编制和管理，运营分析、知识库搭建、DQA质量评估报告等；
- 负责制定交付投诉应对话术、编订交付体验白皮书，提升门店人员客诉处理能力。

## Qualifications

1. 本科及以上学历 2. 5年以上用户管理、应急处置、满意度体系搭建和服务运营经验； 3. 具备较强的沟通，熟悉重大客诉应对处理； 4. 具有较强的用户价值导向思维，逻辑思维和数据分析能力； 5. 有海外用户运营经验者优先

## At a glance
- Posted by the employer: Dec 2, 2025
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 321 days
- Location: 北京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7579239293798926618/detail)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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