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Xiaomi · 巴黎

# 售后服务管理-实习

巴黎 

Listed on Xiaomi ’s official careers site. Posted October 9, 2025. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/internship/position/7559027586925185323/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 售后服务管理-实习

## Job description

### Service Order Monitoring
- Monitor and compare Xiaomi and service provider's system data on daily basis, to correct unsynchronized data;
- Monitor logistics status to identify abnormal data, especially orders with delay risks or lost parcels, and then follow up on abnormal order processing with the relevant owners.

### Customer Feedback Support
- Organize and document the feedbacks from non-system channels like user complaint letters, e-commerce issues, and then support the owners to track the handling progress.
- Compilation of data for replacement and refund orders.
- Execution of DOA return operations under the direction of the relevant owners.

## Qualifications

Ability to work 35 hours per week full-time and start quickly at our Paris office, preferably for a period of 4 to 6 months; Fluency in both Chinese and English; knowledge of French is a plus; Proficiency in MS Office, especially Excel; Willingness to learn and take initiative in solving problems independently, as well as collaborate effectively with different teams and departments; Strong sense of responsibility and aptitude for managing multiple tasks in parallel; Good service orientation and empathy, ability to provide reasonable and satisfactory solutions to users.

## At a glance
- Posted by the employer: Oct 9, 2025
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: Over a year
- Location: 巴黎[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/internship/position/7559027586925185323/detail)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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