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Xiaomi · 北京

# 区域客服运营

北京 

Listed on Xiaomi ’s official careers site. Posted August 11, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/campus/position/7670885566489659674/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 区域客服运营

## Job description
- 站点运营监督与指标交付 监测各区域客服运营，搭建数据监测体系。根据业务变化调整运营策略，确保关键指标达成；建立风险预警机制，如旺季人力调配，保障服务质量；
- 客户体验提升 剖析用户案例，挖掘痛点需求。从服务流程、话术等多维度优化体验，收集区域侧反馈转化为改进措施；
- 跨部门协作与问题解决 联动产品研发、销售、物流、售后等部门，解决客服运营各类问题，提升用户满意度；
- 数据跟踪与分析 跟踪客服响应时间、问题解决率等运营数据，挖掘问题与机会，以数据驱动运营决策，提升服务效率与质量；
- 新建站规划及跟进 调研市场，制定建站方案，把控项目进度，保障新建站服务顺利开展及按时交付。

## Qualifications

1.具备良好的英语听说读写能力，可使用英语开展日常工作沟通、文档处理与业务协作； 2.具有良好的沟通能力和协同能力。

## At a glance
- Posted by the employer: Aug 11, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 69 days
- Location: 北京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/campus/position/7670885566489659674/detail)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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