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Xiaomi · 南京

# 服务体验专员

南京 

Listed on Xiaomi ’s official careers site. Posted April 23, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7611076872660076842/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 服务体验专员

## Job description
- 针对不同渠道升级的客诉、不同风险程度的客诉进行回复并妥善处理，提升客户满意度，维护品牌形象；
- 为用户提供完整准确的信息及问题解决方案，快速解决风险客诉问题 ；
- 负责重大投诉案件处理及跨部门的协作沟通，判断投诉风险及时升级，降低投诉事件对公司的负面影响；
- 负责对接监管部门的投诉相关事宜，避免投诉升级，维护企业形象；
- 定期对投诉情况进行分析总结，梳理投诉案例中的相关问题点，评估投诉风险点，定期跟进、及时升级、提出改善建议。

## Qualifications

1. 本科学历，优秀者可放宽至大专；汽车、手机家电行业背景、客诉投诉经验优先； 2. 3年以上服务行业工作经验，具备车辆主机厂客服工作经验值优先； 3. 对数码产品、汽车/新能源行业感兴趣，喜欢钻研与探索新事物；对社会热点、互联网动态有较高敏感度； 4. 具备较强的风险意识与风险识别能力、应变能力，具备良好的团队合作精神；

## At a glance
- Posted by the employer: Apr 23, 2026
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: 179 days
- Location: 南京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7611076872660076842/detail)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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