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Xiaomi · 北京

# 服务运营专员-汽车

北京 

Listed on Xiaomi ’s official careers site. Posted September 1, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/campus/position/7670931060612679977/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 服务运营专员-汽车

## Job description
- 内部协调公司各个部门，外部协调公司与客户和外包商之间的关系；

### 客户关系维护
- 运营商及销售渠道客户日常业务对接，对客户的问题进行推动处理；

### 政策落地
- 负责各产品（手机、家电、生态链）售后服务业务落地效果信息收集、整理、反馈与解决进度追踪；
- 协调、组织、分析、改进和跟进客户满意度调查，协助制定客户回访计划和客户关怀政策；
- 跟踪、监测和分析项目服务质量，进行总结和汇报，并根据情况调整质量控制措施和指标。

## Qualifications
- 本科及以上学历；
- 良好的沟通协调能力，有良好的自驱力；
- 英语可作为工作语言优先；
- 熟练使用office办公软件，良好的数据敏感性；
- 思维灵活敏捷，学习能力强，分析能力强，执行能力强；
- 有良好的服务意识，愿意从事售后服务工作。

## At a glance
- Posted by the employer: Sep 1, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 48 days
- Location: 北京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/campus/position/7670931060612679977/detail)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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