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Xiaomi · 北京

# 二线专家

北京 

Listed on Xiaomi ’s official careers site. Posted May 14, 2025. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7348619103870304364/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 二线专家

## Job description
- 负责消费者向市场监管部门的行政投诉，妥善解决纠纷，衔接监管部门工作
- 负责及时掌握监管动态、进行政策研究，及时反馈公司
- 推动公司内部业务优化服务，持续提升运营质量和服务体验
- 负责撰写各类公文，分析报告等材料，进行行政沟通
- 负责对敏感事件提出警示，避免事态进一步扩大发生为群体性事件

## Qualifications

1、本科以上学历; 2、3年以上客服投诉处理经验； 3、对客服工作有较好的理解，能积极快速闭环处理工作； 4、较好的服务意识，学习能力以及沟通能力，较强的执行力、责任心； 5、具有一定的协调及团队合作意识;

## At a glance
- Posted by the employer: May 14, 2025
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: Over a year
- Location: 北京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7348619103870304364/detail)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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