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Xiaomi · 武汉

# 后端研发工程师

武汉 

Listed on Xiaomi ’s official careers site. Posted August 6, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7670810114535229722/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 后端研发工程师

## Job description
- 负责小米客服平台系统的技术架构设计、开发及持续演进工作
- 负责的业务主要覆盖智能客服、工单流转、多渠道接入、服务知识库等核心场景，支撑3C和汽车的客服与售后服务体系
- 负责分析业务需求，带领团队完成客服平台的系统架构设计和开发落地
- 负责客服平台中长期技术规划，保障新业务线高效接入和快速迭代
- 负责客服平台系统稳定性建设，保障服务质量的高可用与高可靠性

## Qualifications

1. 有客服平台、工单系统、呼叫中心或智能客服相关工作经验优先 2. 有新零售、电商及汽车行业客服和服务体系工作经验优先 3. 8年以上工作经验，有带团队经验优先 4. 有较丰富的系统架构经验，能独立完成复杂系统架构设计 5. 需要具备将AI大模型技术应用到客服场景的架构能力（如智能问答、工单分类、辅助决策等） 6. 扎实的计算机基础，数据结构与算法、设计模式等 7. 熟悉常用互联网协议、熟悉Linux、多线程、IO模型、RPC等 8. 了解常用互联网常用组件原理，MySQL、Redis、RocketMQ、ES等 9. 具备良好的编码习惯和代码规范，能够编写高质量的代码和文档

## At a glance
- Posted by the employer: Aug 6, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 74 days
- Location: 武汉[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7670810114535229722/detail)

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