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Xiaomi · 北京

# 小米汽车-交付体验负责人

北京 

Listed on Xiaomi ’s official careers site. Posted December 5, 2025. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7355712297572466797/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 小米汽车-交付体验负责人

## Job description
- 负责制定交付体验标准，明确体验目标和规范，搭建满意度落地管理流程
- 负责公司交付客诉管控，管理并协助门店解决客诉，并兜底重大客诉案件的处理
- 负责交付满意度风险预警，制定改善方案和落地计划，推动异常问题解决和不良管理
- 负责交付体验文档的编制和管理，包括运营分析、知识库搭建、DQA质量评估报告等
- 负责制定交付投诉应对话术、编订交付体验白皮书，提升交付门店人员客诉处理能力
- 负责制定Goodwill使用规范、申请提报流程及运营成本管理

## Qualifications

1、6年以上交付流程编订和系统开发的经验 2、6年以上用户管理、满意度体系搭建和服务运营经验 3、较强的沟通和协调能力，熟悉重大客诉应对处理 4、较强的用户价值导向思维和数据分析能力 5、汽车行业满意度、熟悉用户心理学，用户运营相关工作经验

## At a glance
- Posted by the employer: Dec 5, 2025
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: 318 days
- Location: 北京[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7355712297572466797/detail)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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