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Xiaomi · 慕尼黑

# Head of Commercial Operations

慕尼黑 Executive Sales 

Listed on Xiaomi ’s official careers site. Posted September 15, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7656798957075990793/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / Head of Commercial Operations

## Job description

### Responsibilities
- Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey.
- Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations.
- Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets.
- Own operational readiness for new markets, products, services and customer journey initiatives.
- Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios.
- Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe.
- Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy.
- Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.

## Qualifications

### What we're looking for
- Proven experience leading commercial operations, sales operations, order management or business operations functions within automotive, retail, e-commerce or other complex operational environments.
- Strong understanding of order-to-cash processes, operational controls and customer transaction management.
- Experience designing scalable operational frameworks across multiple markets or business units.
- Highly analytical with a strong process improvement and automation mindset.
- Strong stakeholder management skills with the ability to align cross-functional teams around common objectives.
- Experience building and implementing governance, controls and operational compliance frameworks.
- Comfortable operating in fast-paced, high-growth and ambiguous environments.
- Detail-oriented, execution-focused and passionate about operational excellence and customer experience.

## At a glance
- Posted by the employer: Sep 15, 2026
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: 79 days
- Location: 慕尼黑[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7656798957075990793/detail)

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