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Xiaomi · 武汉

# 小米汽车-服务质量专员-售后客服

武汉 

Listed on Xiaomi ’s official careers site. Posted January 8, 2025. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7362739804134883436/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 小米汽车-服务质量专员-售后客服

## Job description

### 岗位描述
- 负责监控各产品服务质量指标；
- 负责监控各渠道服务质量指标；
- 负责指导各部门优化质量管理规程，流程、职责、绩效指标、操作规范等，并监督执行；
- 负责政府机关、工商质监等政府部门投诉数据分析，并推动相关责任部门执行改善措施；
- 负责长期推动售后各部门实施质量改善措施，并监督实际的改进效果；
- 处理特殊用户售后服务相关投诉；
- 负责对售后各部门质量管控点的定义、监督和反馈。

## Qualifications
- 本科及以上学历；
- 具备良好的沟通协调能力，逻辑思维能力强，思维敏捷、富有团队精神、能够承担压力；
- 善于思考、学习能力强、熟练使用office办公软件。

## At a glance
- Posted by the employer: Jan 8, 2025
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: Over a year
- Location: 武汉[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7362739804134883436/detail)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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