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Xiaomi · 慕尼黑

# Customer Journey & Lifecycle Lead

慕尼黑 Manager or lead 

Listed on Xiaomi ’s official careers site. Posted June 29, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7656799007097162035/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / Customer Journey & Lifecycle Lead

## Job description

### Responsibilities
- Define and continuously evolve the end-to-end customer journey across direct, agency and distributor channels.
- Establish customer journey standards, key customer moments and experience principles across every stage of the lifecycle.
- Identify customer friction points and lead cross-functional initiatives that improve conversion, satisfaction and operational effectiveness.
- Own customer lifecycle communication strategy, ensuring communications are timely, relevant, accurate and aligned to operational reality.
- Lead the development of customer education programmes that improve understanding, confidence and engagement throughout the ownership journey.
- Establish customer feedback mechanisms and voice-of-customer frameworks to identify opportunities for improvement.
- Partner with functional teams to ensure customer journey considerations are embedded into processes, systems and business decisions.
- Act as the central advocate for the customer, translating customer insights into strategic recommendations and business improvements.

## Qualifications

### What we're looking for
- Proven experience leading customer journey, customer experience, lifecycle marketing, customer operations or service design functions.
- Strong understanding of customer behaviour, customer lifecycle management and experience design principles.
- Experience designing and improving end-to-end customer journeys across multiple channels and touchpoints.
- Strong analytical capabilities with the ability to translate customer insights and operational data into actionable improvements.
- Exceptional stakeholder management and influencing skills, with the ability to align teams around customer-centric outcomes.
- Experience leading cross-functional programmes and driving change across complex organisations.
- Comfortable operating in fast-paced, high-growth environments with evolving priorities.
- Customer-obsessed, commercially minded and passionate about creating exceptional customer experiences at scale

## At a glance
- Posted by the employer: Jun 29, 2026
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: 112 days
- Location: 慕尼黑[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/index/position/7656799007097162035/detail)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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