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Xiaomi · 武汉

# 电商运营专员-用户方向

武汉 

Listed on Xiaomi ’s official careers site. Posted October 16, 2026. Check that it is still open and apply there.
[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/campus/position/7697203833453758770/detail)

[OpenNash Jobs](https://jobs.opennash.com/) / [Xiaomi ](https://jobs.opennash.com/companies/xiaomi/) / 电商运营专员-用户方向

## Job description

### 用户评论监控
- 每日巡检商品评分与用户评论，识别差评和投诉并跟进处理，建立标准话术库，干预提升产品星级

### 店铺健康度运营
- 拆解退货率、取消率、妥投率、客服满意度等核心指标，定位根因并转化为可执行动作，推动各业务团队落地

### 异常订单与客诉处理
- 监控订单异常状态，建立"发现→处理→回访→闭环"全链路跟进体系，提升问题预警和解决效率

### 商品质量巡检
- 对 Listing 和 Offer 配置进行日常巡查，以用户体验官视角完成从搜索到结算的全链路巡检

### 会员体系与粉丝运营
- 策划月度会员活动，跟踪粉丝增长与复购数据，提升新用户注册转化和老用户留存

## Qualifications
- 本科及以上，国际贸易、电子商务、外语、市场营销等相关专业优先
- 英语读写流利；掌握法语/德语/西语/荷兰语/波兰语/泰语/越南语等小语种优先
- 熟练使用 Excel、SQL、Tableau 等数据分析工具，具备数据驱动的工作思维
- 商业敏感度高，逻辑清晰，抗压能力强，适应多时区协作和高强度节奏
- 有 Amazon/Shopee/TikTok Shop/Ozon/Wildberries 等海外电商平台实习或运营经验优先

## At a glance
- Posted by the employer: Oct 16, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 3 days
- Location: 武汉[Apply on Xiaomi ’s careers site →](https://xiaomi.jobs.f.mioffice.cn/campus/position/7697203833453758770/detail)

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