[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Wolters Kluwer jobs](https://jobs.opennash.com/companies/wolters-kluwer/) · [Search jobs](/search/) Wolters Kluwer · USA - Coppell, TX +2 more # Customer Service Technical Associate - Tax Content USA - Coppell, TX +2 more Full-time $30,800.00 - $56,525.00 Finance & Accounting Listed on Wolters Kluwer’s official careers site. Posted September 17, 2026. Check that it is still open and apply there. [Apply on Wolters Kluwer’s careers site →](https://wk.wd3.myworkdayjobs.com/External/job/USA---Coppell-TX/Customer-Service-Technical-Associate---Tax-Content_R0055862) [OpenNash Jobs](https://jobs.opennash.com/) / [Wolters Kluwer](https://jobs.opennash.com/companies/wolters-kluwer/) / Customer Service Technical Associate - Tax Content ## Job description The Customer Service Technical Associate provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools. ### Essential Duties and responsibilities - Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database - Identify and document resolution to reoccurring inquiries Cross-train on other products and systems - Participate in projects and as well as process improvement initiatives - Provide general reports to management as requested - Participate in product testing and review as required Secure and keep confidential product and customer data ### Other Duties Performs other duties as assigned by supervisor. ### Please note As a Customer Service Technical Associate, you must be able to work a flexible schedule that may include evening and weekend hours during peak season. ### Job Qualifications Education and Experience: Minimum: Associates Degree a business-related field OR equivalent Customer Service work experience. OR 1 years of experience or knowledge in one or more of the following areas: accounting and bookkeeping; financials and reporting; sales and customer relationship management OR 2 years of experience in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude Preferred: Educational background in Business, Accounting or Finance Experience working with CCH tax and accounting software Tax preparation or accounting experience Experience working in a help desk or customer support environment - Use of SalesForce.com Other Knowledge, Skills, Abilities or Certifications: Knowledge of tax, accounting and audit principles, practices and legislation/regulations Computer and internet skills including Microsoft office Service orientation - high commitment to meeting needs of customers and colleagues - Strong communication skills both written and verbal - Ability to diffuse and provide effective resolution to customer complaints Detail-oriented and able to handle multiple top priorities - Ability to function in a fast-paced, collaborative, matrixed team environment - Strong work ethic and passion for excellence - Ability to work flexible schedule and manage overtime as required to meet objectives Travel Requirements Less than 5% of domestic travel The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. ### Compensation $30,800.00 - $56,525.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. ### Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. ## At a glance - Posted by the employer: Sep 17, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 32 days - Location: USA - Coppell, TX +2 more - Employment type: Full-time - Pay: $30,800.00 - $56,525.00[Apply on Wolters Kluwer’s careers site →](https://wk.wd3.myworkdayjobs.com/External/job/USA---Coppell-TX/Customer-Service-Technical-Associate---Tax-Content_R0055862) ## More jobs at Wolters Kluwer ### [Account Executive Mid-Market | Tax & Accountancy doelgroep| Libra | AI Assistant](https://jobs.opennash.com/companies/wolters-kluwer/jobs/684020aea19b450ad266/) NLD - Alphen Aan Den Rijn ### [Accounting Manager](https://jobs.opennash.com/companies/wolters-kluwer/jobs/fb7d89c6b22f329309ea/) USA - Philadelphia, PA +2 more ### [Accounting Supervisor](https://jobs.opennash.com/companies/wolters-kluwer/jobs/f8ce3590713f3dd5f5f7/) Smartworks, Pune, IND ### [Associate Director, Field Sales - Indirect Tax, CP & ESG Corporate Tax](https://jobs.opennash.com/companies/wolters-kluwer/jobs/506087ff2c9a133674bf/) Remote, GA, USA ### [Associate Director, Financial Planning](https://jobs.opennash.com/companies/wolters-kluwer/jobs/5a5785d621bef13eda46/) USA - New York City, NY ## Similar jobs at other companies ### [ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service](https://jobs.opennash.com/companies/amazon/jobs/091c8a031f071431942f/) Amazon · US, MD, Columbia ### [Customer Service Specialist II in Greenville, North Carolina, United States of America | Customer & Technical Support at Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/b96c17ace555cc83d5c3/) Thermo Fisher Scientific · Greenville, North Carolina, United States of America ### [Customer Service - Technical Sales](https://jobs.opennash.com/companies/teledyne-technologies/jobs/b0d44218e2f5954d5f71/) Teledyne Technologies · Dallas, US, TX ### [Technical Service Engineer (HYBRID TELEWORK)](https://jobs.opennash.com/companies/lockheed-martin/jobs/773a7b5cd2daa8dc3130/) Lockheed Martin · Milwaukee, WI [Finance & Accounting jobs](/functions/finance-accounting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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