[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Wolters Kluwer jobs](https://jobs.opennash.com/companies/wolters-kluwer/) · [Search jobs](/search/) Wolters Kluwer · GBR - London, Canada Square # Manager, Customer Service, EMEA, Audit & Assurance GBR - London, Canada Square Full-time Manager or lead Finance & Accounting Listed on Wolters Kluwer’s official careers site. Posted July 28, 2026. Check that it is still open and apply there. [Apply on Wolters Kluwer’s careers site →](https://wk.wd3.myworkdayjobs.com/External/job/GBR---London-Canada-Square/Manager--Customer-Service--EMEA--Audit---Assurance_R0058797) [OpenNash Jobs](https://jobs.opennash.com/) / [Wolters Kluwer](https://jobs.opennash.com/companies/wolters-kluwer/) / Manager, Customer Service, EMEA, Audit & Assurance ## Job description Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. We are currently looking for a Manager Customer Service EMEA, to join our team. The chosen candidate will be responsible for a team of 8 customer service professionals across the EMEA region and will be based out in London working in an hybrid setup with 2 days at the office per week. ### Main responsibilities Leadership & Strategy: Define and execute the support strategy for EMEA, including partner oversight and alignment with global objectives. Lead and develop a high-performing technical support team through coaching, training, and engagement. Drive case deflection and real-time customer response initiatives using advanced digital technologies. ### Operational Excellence Oversee front-line support operations, senior leads, and partner networks to ensure timely resolution of incidents and requests in line with SLAs. Monitor and report on key performance metrics, operational trends, and customer insights to the Global Support Director. Implement and maintain support policies, procedures, and tools to uphold service quality. ### Customer Experience & Escalation Management Act as the primary escalation point for EMEA support issues, ensuring swift resolution and corrective actions. Champion a white-glove approach for gold-tier accounts, managing relationships and service reviews. Participate in client-facing events and conferences, representing the support function across EMEA. ### Collaboration & Continuous Improvement Partner with regional leads in the US and APAC to share best practices and drive global service improvements. Support strategic initiatives and roadmap projects led by the Global Support Director. Enhance internal reporting, analytics, and productivity processes using tools like Power BI and Tableau. ### Experience & Skills Essential: Proven experience leading technical support teams and meeting SLA targets. ### Strong background in IT infrastructure networks, security, databases, web servers, Windows OS. Demonstrated success in performance management and team development. Skilled in managing escalations and building relationships with blue-chip clients. Proficient in data analytics and reporting tools (e.g. Power BI, Tableau). Familiarity with AI technologies. ### Desirable Knowledge of IT security and cloud applications. Fluency in an additional European language (German or French). ### Personal Attributes Strong leadership and decision-making capabilities. Excellent communication and presentation skills. Strategic thinker with a passion for innovation and continuous improvement. Highly motivated, customer-focused, and relationship-driven. Able to think creatively and zoom out to see the bigger picture. ### Qualifications Bachelor’s degree preferred but not required. Strong, previous experience in management role overseeing mid-to-large support teams. ITIL or equivalent Customer Support/Service Management certification preferred. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. ## At a glance - Posted by the employer: Jul 28, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 83 days - Location: GBR - London, Canada Square - Employment type: Full-time[Apply on Wolters Kluwer’s careers site →](https://wk.wd3.myworkdayjobs.com/External/job/GBR---London-Canada-Square/Manager--Customer-Service--EMEA--Audit---Assurance_R0058797) ## More jobs at Wolters Kluwer ### [Senior Field Sales Executive, Audit & Assurance - Risk & Compliance](https://jobs.opennash.com/companies/wolters-kluwer/jobs/cfb943b0250125ec0a6a/) GBR - London, Canada Square ### [Technical Support Analyst (German fluent), CP & ESG Audit & Assurance](https://jobs.opennash.com/companies/wolters-kluwer/jobs/ec1d03e353ac7675facc/) GBR - London, Canada Square ### [Director, Product Strategy & Transformation](https://jobs.opennash.com/companies/wolters-kluwer/jobs/323f448a54f430b2e506/) GBR - London, Canada Square ### [Innovation Lead](https://jobs.opennash.com/companies/wolters-kluwer/jobs/dfbdc7f6a601d6f677f5/) GBR - London, Canada Square ### [Lead Software Engineer – DevSecOps & Platform Automation](https://jobs.opennash.com/companies/wolters-kluwer/jobs/e5fefe1549d4001dd65b/) GBR - London, Canada Square ## Similar jobs at other companies ### [Senior Director Emea Customer Success Management Leader London United Kingdom Amsterdam Netherlands](https://jobs.opennash.com/companies/equinix/jobs/cac4a8c5e6432d6500a5/) Equinix ### [EMEA LV Switchgear Field Service Power Distribution Engineer](https://jobs.opennash.com/companies/eaton/jobs/b4b3d071104871d5f36e/) Eaton · Slough, GBR, UK, Norway, romania, Poland, Sweden, Ireland ### [EMEA PMO Customer Service Logistics](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/f234f41fa58f0c63b2ba/) LVMH Louis Vuitton Moet Hennessy · Paris, France, DE, ILE ### [Principal Customer Experience Specialist - Service & Repair EMEA](https://jobs.opennash.com/companies/medtronic/jobs/d9f46d4d8ea149d3da4c/) Medtronic ### [Internal Audit:Auditor - Bharat Banking Audit (Process Audit)](https://jobs.opennash.com/companies/axis-bank/jobs/3405de21684afb3dc417/) Axis Bank · Mumbai OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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