[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Wise · Budapest, Hungary # Customer Support Specialist (English speaking) Budapest, Hungary Full-time Customer Support Listed on Wise’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000159868431-customer-support-specialist-english-speaking-) [OpenNash Jobs](https://jobs.opennash.com/) / [Wise](https://jobs.opennash.com/companies/wise/) / Customer Support Specialist (English speaking) ## Job description Here’s how you’ll be contributing to the Customer Support team: Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy. ### Navigating complex interactions Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments. ### Cross-Team collaboration Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution. ### Peer support Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow. ### Process improvement Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey. ### Flexibility Cover a variety of shifts to be there when our customers—and the business—need you most. ## Qualifications ### Proven experience You have at least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred, but not essential. ### Multi-Channel experience You have a proven track record of supporting customers through phone, chat, and email. While we value experience in any combination of these channels, mastery across all three is a definite plus. ### Technical proficiency You have strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling. ### Advanced communication Your verbal and written English skills are excellent (C1 level). You can translate difficult, high-level concepts into easy-to-understand language. ### Ownership mindset You are a self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision. ### Cool under pressure You excel at taking charge in challenging situations and have the skills to calm and resolve difficult customer interactions. ### Location You are legally authorized to work in Hungary. ### Values You’re a team player who lets our values guide your decisions and you’re ready to work full-time (40h/week). ### Office First Policy You’re expected to work from the office at least 3 days per week. ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 8, 2026 - Listed for: 7 days - Location: Budapest, Hungary - Employment type: Full-time[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000159868431-customer-support-specialist-english-speaking-) ## Hiring at Wise - Open jobs: 409 - New in the last 7 days: 36 - Tracked since: Jul 16, 2026 [All Wise jobs](https://jobs.opennash.com/companies/wise/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Wise ### [BAAM Control Specialist](https://jobs.opennash.com/companies/wise/jobs/a298baf7198c390e013d/) Budapest, Hungary ### [Backend Engineer - Feature Platform](https://jobs.opennash.com/companies/wise/jobs/656eb284e84bc4f59a0e/) Budapest, Hungary ### [Backend Engineer - North America Risk Prevention](https://jobs.opennash.com/companies/wise/jobs/a466e4fb51b02d85aec7/) Budapest, Hungary ### [Events Specialist](https://jobs.opennash.com/companies/wise/jobs/b8e337dc2645503a0993/) Budapest, Hungary ### [Executive Assistant to Product Leads](https://jobs.opennash.com/companies/wise/jobs/76c4a47ba123e3d5056f/) Budapest, Hungary ## Similar jobs at other companies ### [Customer Service Representative - English/French Speaking](https://jobs.opennash.com/companies/cardinal-health/jobs/8e73c8714f3f5ce5e2f6/) Cardinal Health · Dublin, L ### [Cloud Support Engineer (German & English speaking), Support Engineering (German & English speaking)](https://jobs.opennash.com/companies/amazon/jobs/7da7b501384a69474cd5/) Amazon · DE, BE, Berlin ### [Executive Assistant, Administration (English speaking) - Part time](https://jobs.opennash.com/companies/cardinal-health/jobs/53cc1aa7c4adf4b9160d/) Cardinal Health · International ### [Digital Cloud Solution Architect - English Speaking Role](https://jobs.opennash.com/companies/microsoft/jobs/cd764b4698f37de96db6/) Microsoft · Ireland, Dublin OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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