[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Wise jobs](https://jobs.opennash.com/companies/wise/) · [Search jobs](/search/)

Wise · São Paulo, Brazil

# Customer Support Specialist (Spanish Speaker)

São Paulo, Brazil Full-time Customer Support 

Listed on Wise’s official careers site. Posted October 15, 2026. Check that it is still open and apply there.
[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000155819398-customer-support-specialist-spanish-speaker-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Wise](https://jobs.opennash.com/companies/wise/) / Customer Support Specialist (Spanish Speaker)

## Job description

Your mission as a Spanish Specialist is to act as a customer support expert who delivers with accuracy and ownership. You will resolve complex issues for all customers while adapting seamlessly to evolving processes and expectations. By maintaining a holistic view of the customer journey, you will ensure our customers feel supported and align the support provided directly with the Wise mission. As a key player in our support ecosystem, you will navigate multiple channels with a customer-focused mindset.

You will use active listening, empathy, and critical thinking to understand the unique requirements of each case, tailoring your responses to ensure resolution and maintaining composure during every interaction.

### Key Responsibilities

Operational Excellence & Support High-Quality Support: Take ownership of contact resolution using critical thinking to identify appropriate responses, and understand how to manage and diffuse escalating customer interactions.

### Performance Excellence

Meet service goals across all KPIs—including case resolution, productivity, and quality measures—across all channels (phone, chat, email, etc.).

### Clear Communication

Communicate clearly and professionally with customers, adapting your tone and style based on the customer and context while maintaining strong grammar and spelling.

### Escalation Management

Manage appropriate escalations to other Servicing teams, including KYC, Complaints, and PayOps.

### Security & Compliance

Follow set guidelines for data security procedures, keep accurate records of customer interactions according to standardized case handling processes, and comply with company values and our Code of Conduct.

### Continuous Improvement & Collaboration Knowledge Sharing

Possess advanced knowledge of all products and processes (including Consumer or Business segment specialization), gain and build knowledge, contribute to team discussions, and provide peer-to-peer support.

### Ownership of Growth

Remain accountable for your own development using Wise’s professional development infrastructure and Career Map, building a strong foundation for advancement into Senior Specialist or Team Lead roles.

### Feedback Mentality

Clearly and professionally communicate with fellow Wisers, give and receive feedback constructively, and identify appropriate routes to escalate and share feedback across teams.

### Process Improvement

Identify opportunities to improve processes and escalate them appropriately to drive efficiency.

## At a glance
- Posted by the employer: Oct 15, 2026
- First seen by OpenNash: Oct 18, 2026
- Last checked: Oct 18, 2026
- Listed for: 3 days
- Location: São Paulo, Brazil
- Employment type: Full-time[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000155819398-customer-support-specialist-spanish-speaker-)

## More jobs at Wise

### [Customer Support Specialist (Spanish Speaker) - 11 am - 07:12 pm](https://jobs.opennash.com/companies/wise/jobs/570da376349bc8578f5a/)

São Paulo, Brazil

### [AML Manager](https://jobs.opennash.com/companies/wise/jobs/b3e8b8c62a4074a87984/)

São Paulo, Brazil

### [Banking Operations Governance Team Lead](https://jobs.opennash.com/companies/wise/jobs/fab74e7e3cd6e8beee70/)

São Paulo, Brazil

### [Card Disputes Associate](https://jobs.opennash.com/companies/wise/jobs/d7743aec1e72fea911f9/)

São Paulo, Brazil

### [Complaints & Ombudsman Officer - Exclusive for PwD](https://jobs.opennash.com/companies/wise/jobs/9f3e39c4fea446be7b1f/)

São Paulo, Brazil

## Similar jobs at other companies

### [Quotation Engineer - Spanish speaker](https://jobs.opennash.com/companies/eaton/jobs/c9702fe84e6e362a9b38/)

Eaton · Budapest, HUN

### [Technical Customer Support Consultant - Spanish/English speaker](https://jobs.opennash.com/companies/idexx-laboratories/jobs/f56a59899335de5ac74c/)

IDEXX Laboratories · Hoofddorp, North Holland, Netherlands

### [Sr. Customer Support Engineer (Spanish Speaker)](https://jobs.opennash.com/companies/logitech-international/jobs/24f02d797d8d5e3e2fb2/)

Logitech International · Cork, Ireland

### [Technical Support Engineer - French Speaker](https://jobs.opennash.com/companies/eaton/jobs/0c73ab143ceefe81f9e6/)

Eaton · Budapest, HUN

### [Network / Technical Support Engineer (English & Spanish speaker)](https://jobs.opennash.com/companies/arrow-electronics/jobs/6b35fcae6cece01bc217/)

Arrow Electronics · Spain - Remote, Spain

[Customer Support jobs](/functions/customer-support/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)