[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Wise jobs](https://jobs.opennash.com/companies/wise/) · [Search jobs](/search/) Wise · Tallinn, Estonia # WFM Capacity Planning Senior Analyst Tallinn, Estonia Full-time Senior individual contributor Customer Support Listed on Wise’s official careers site. Posted July 16, 2026. Check that it is still open and apply there. [Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000138097081-wfm-capacity-planning-senior-analyst) [OpenNash Jobs](https://jobs.opennash.com/) / [Wise](https://jobs.opennash.com/companies/wise/) / WFM Capacity Planning Senior Analyst ## Job description As our WFM Senior Capacity Planning Analyst, you will act as the strategic owner of our workforce supply-and-demand ecosystem. You will move beyond traditional spreadsheets to build a predictive, financially aligned, and highly optimized capacity function. Your core responsibilities will include: Process Ownership & Governance: Own the end-to-end capacity planning process, setting the standard for planning horizons, robust documentation, and methodology. You will also review and approve capacity plans built by Planning Analysts. ### Advanced Predictive Modeling Apply statistical techniques and use tools like Python, R, and SQL to extract data, build sophisticated forecasting models, and define risk bands under uncertainty. ### Financial Forecasting & Alignment Act as the primary WFM owner for inputs into the financial rolling forecast, partnering closely with Finance to reconcile operational staffing models with corporate financial targets and cost objectives. ### Strategic Stakeholder Influence Lead demand validation discussions with senior Operations, Analytics, and Demand Management leaders. You will confidently challenge assumptions with data to eliminate optimism bias and secure formal plan sign-offs. ### Scenario Planning & Leadership Insights Design complex "what-if" scenarios (covering demand volatility, hiring delays, and productivity shocks) to provide executive decision-makers with clear options, cost/service trade-offs, and recommended paths forward. ### Cross-Functional Strategy Integration Oversee the translation of capacity plans into actionable hiring strategies with Talent Acquisition, govern the seamless handover of staffing requirements to Scheduling, and collaborate with Analytics to build automated data pipelines. ### People Leadership & Mentorship Act as the senior capability owner for the planning team, coaching and developing Planning Analysts to elevate their analytical rigor, financial thinking, and stakeholder management skills. ## Qualifications 4–7 years of experience in Workforce Management, Capacity Planning, Forecasting, Data Science, or Operations Analytics. Proven experience owning planning cycles, managing financial alignment, and driving stakeholder sign-offs in complex, high-volume, multi-skill environments. Strong hands-on experience with predictive or statistical analysis utilizing Python, R, or equivalent environments (time-series or regression-based modeling). Strong SQL proficiency, including complex queries, data modeling, and joining multiple operational datasets. Advanced spreadsheet skills paired with a strong continuous improvement orientation and a bias toward automation. Demonstrated ability to challenge assumptions with evidence, lead difficult trade-off conversations, and influence senior stakeholders without direct authority. ### A strong ownership mindset structured, analytical, forward-looking, and calm under pressure. ## At a glance - Posted by the employer: Jul 16, 2026 - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Tallinn, Estonia - Employment type: Full-time[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000138097081-wfm-capacity-planning-senior-analyst) ## More jobs at Wise ### [SSE Performance Steering Head](https://jobs.opennash.com/companies/wise/jobs/68d8a964a94e98f9f04c/) Tallinn, Estonia ### [Acquiring Risk Fraud Analyst](https://jobs.opennash.com/companies/wise/jobs/841b3543563813db2029/) Tallinn, Estonia ### [Banking Operations Senior Product Specialist](https://jobs.opennash.com/companies/wise/jobs/1c886768ba60cd73fc77/) Tallinn, Estonia ### [Demand Management Analyst](https://jobs.opennash.com/companies/wise/jobs/13d4d5dd4eb696529d77/) Tallinn, Estonia ### [Digital Workplace Engineer](https://jobs.opennash.com/companies/wise/jobs/1a8070b30e7c5a4ef46a/) Tallinn, Estonia ## Similar jobs at other companies ### [WFM Capacity Planner](https://jobs.opennash.com/companies/allianz/jobs/a74e8199f72378eba32a/) Allianz · Sao Bernardo do Campo, Sao Paulo, Brazil ### [Front End Capacity Planning Analyst](https://jobs.opennash.com/companies/on-semiconductor/jobs/f464e3163c5ba2c736e4/) ON Semiconductor · Carmona, Cavite, Philippines ### [Capacity Planning Manager, MMN Capacity Planning, MMN Capacity Planning](https://jobs.opennash.com/companies/amazon/jobs/501cd06cf4d741ad03f5/) Amazon · GB, London ### [Staff Specialist Capacity Planning](https://jobs.opennash.com/companies/infineon-technologies/jobs/9680402000b1256605ed/) Infineon Technologies · Wuxi, 无锡 ### [Capacity & Planning Manager (Weekend)](https://jobs.opennash.com/companies/deutsche-post/jobs/4b4f071e5dbb266e7bf7/) Deutsche Post · Diegem, Vlaams-Brabant, Belgium [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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