[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Wise · São Paulo, Brazil # High Volume Business Support Specialist São Paulo, Brazil Full-time Operations Listed on Wise’s official careers site. Posted November 6, 2026. Check that it is still open and apply there. [Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000160282679--high-volume-business-support-specialist-) [OpenNash Jobs](https://jobs.opennash.com/) / [Wise](https://jobs.opennash.com/companies/wise/) / High Volume Business Support Specialist ## Job description ### Responsibilities Case Ownership & Resolution Take full cradle-to-grave ownership of customer enquiries and issues by default. You are the customer’s single point of contact until the issue is resolved.; you do not "pass the buck." You consistently aim for first contact resolution, demonstrating your commitment to getting the right outcome and not just completing a task. Manage a dynamic workflow across different channels, ensuring high-volume demand is met without sacrificing quality. Use creative thinking to diagnose complex issues. Move beyond standard operating procedures when needed to find solutions that work for the customer and the business, from both a regulatory and efficiency perspective Work closely with other teams, such as KYC and Financial Crime to seamlessly facilitate customer issues and act as an advocate for the customer. Retention & Loyalty Treat every interaction as a retention opportunity. Identify "at-risk" behaviors or sentiments and intervene with high-touch service and real time conversations, anticipating potential needs and likely friction to prevent churn. Educate customers on how to get the most out of our products, moving the conversation from "fixing a problem" to "adding value." De-escalate friction with professional empathy, transparency and confidence, turning negative sentiment into positive advocacy. Participate in initiatives and programmes designed to improve customer retention eg re-contacting self deactivated customers. Deliver empowered solutions that solve for tomorrow by proactively addressing future friction points before the customer even identifies them. Operational Excellence & Feedback Maintain rigorous adherence to High Volume KPI’s. Act as a feedback loop for the High Volume Senior Lead and wider management team. Use high-level root cause analysis to identify recurring trends, broken processes, customer education opportunities and product bugs that are driving high contact volumes. Document unique case resolutions and creative fixes so individual wins become scalable learnings for the wider team and knowledge base ## Qualifications ### Skills Requirement Essential Experience: 2+ years in a customer-facing role, preferably in a high-volume, high-growth, and complex customer servicing environment (e.g. FinTech, SaaS, Tech). ### Retention Mindset You understand that support is a revenue-protection function. You are driven by the challenge of turning a dissatisfied customer into a loyal one, or detractor/passive into a promoter. ### Accountability A must-have. You take pride in closing the loop. You are comfortable holding the ball and driving the resolution, even when the answer isn't immediately obvious. For you accountability doesn’t stop there, you also take ownership for your personal development and time management to be the best you can for your customers. ### Empowerment and Autonomy You positively thrive on having the freedom to decide how to deliver the best outcome to the customer, safe in the knowledge that you have ‘permission’ to act in the customer’s best interests, provided you remain compliant with regulation. ### Creative Problem Solving You are comfortable working in the "grey." You don't need a script to know how to help someone, instead you use critical thinking to find the best possible outcome, working effectively as a team to get things done where needed. ### Communication Expertise Exceptional written and verbal communication skills. You can explain complex concepts simply, and you know how to deliver difficult news with grace and professionalism. ### English Fluency Fluent or advanced English proficiency to communicate effectively with clients. ### Change Agent You proactively promote and embrace change for the relentless betterment of the customer experience - you are progressive and resilient. ### Tech Savvy Comfortable jumping between different support tools, CRMs, and internal systems with speed and accuracy. ### High Intensity Learning Ability to take in and make connections between large volumes of information in different formats and from various sources in order to fully understand root causes and make proactive judgements and effective decisions on how to resolve customer queries and identify improvement opportunities. ## At a glance - Posted by the employer: Nov 6, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 2 days - Location: São Paulo, Brazil - Employment type: Full-time[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000160282679--high-volume-business-support-specialist-) ## Hiring at Wise - Open jobs: 409 - New in the last 7 days: 36 - Tracked since: Jul 16, 2026 [All Wise jobs](https://jobs.opennash.com/companies/wise/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Wise ### [Engineer People Technology](https://jobs.opennash.com/companies/wise/jobs/d7d7741617f9e5808fa7/) São Paulo, Brazil ### [FinCrime Operations Team Lead](https://jobs.opennash.com/companies/wise/jobs/fcbf30f05cf6d3a047e7/) São Paulo, Brazil ### [Head of Regional Payment Operations - LATAM & MEA Region](https://jobs.opennash.com/companies/wise/jobs/1d8401a13213616efe2f/) São Paulo, Brazil ### [KYC Operations Team Lead - Deactivations](https://jobs.opennash.com/companies/wise/jobs/87252ba5e76b4e1b0dd8/) São Paulo, Brazil ### [Payment Operations Global Processing Function Lead](https://jobs.opennash.com/companies/wise/jobs/a0bbbb7039bb3a7b14fc/) São Paulo, Brazil ## Similar jobs at other companies ### [high jewelry business development assistant intern](https://jobs.opennash.com/companies/richemont/jobs/8dbc9c61b8fee61ea49a/) Richemont ### [internship high jewelry business development assistant](https://jobs.opennash.com/companies/richemont/jobs/5153f6142fff35a2d443/) Richemont ### [High Volume Recruiter](https://jobs.opennash.com/companies/group-1-automotive/jobs/19c5ba86cb095cdf4587/) Group 1 Automotive ### [Technology Support - High Growth Tech (Portuguese and Spanish Speakers)](https://jobs.opennash.com/companies/jpmorganchase/jobs/33ba83606abdb80609b0/) JPMorganChase · Metro Manila, National Capital Region, Philippines OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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