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Wise · Hyderabad, India

# Customer Support Specialist - Arabic

Hyderabad, India Full-time Customer Support 

Listed on Wise’s official careers site. Posted November 4, 2026. Check that it is still open and apply there.
[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000159697939-customer-support-specialist-arabic)

[OpenNash Jobs](https://jobs.opennash.com/) / [Wise](https://jobs.opennash.com/companies/wise/) / Customer Support Specialist - Arabic

## Job description

Role/Job purpose A Specialist is a customer support expert who delivers with accuracy and ownership, resolving complex issues for all customers while adapting seamlessly to evolving processes and expectations.

### Responsibilities

Customer Interaction & Service Delivery
- Meet service goals in all the KPIs eg. case resolution, productivity and quality measures across all channels (eg- phone, chat, emails, etc).
- Communicate clearly and professionally with customers across all channels, adapting tone and style based on customer and context while maintaining composure and professionalism.
- Take ownership for the resolution of contacts, using critical thinking skills to identify the appropriate responses.
- Maintain a customer-focused mindset to resolve contacts, using active listening and empathy to understand the unique requirements of each case and tailoring responses to ensure resolution.
- Understand how to manage and diffuse escalating customer interactions.
- Manage appropriate escalations to other Servicing teams including KYC, Complaints and PayOps.

### Knowledge & Skills
- Possess advanced knowledge of all our products and processes, including segment specialisation for Consumer or Business.
- Demonstrate strong grammar, spelling, and typing speed.
- Maintain a holistic view of the customer journey.
- Aligning support provided to customers with the Wise mission.
- Gain and build knowledge and contribute to the team discussions - sharing ideas and information Process, Compliance & Improvement
- Follow the set guidelines while handling data security procedures across all channels.
- Keep records of customer interactions according to company standards by following the standardised case handling processes.
- Identify opportunities to improve processes and escalate appropriately.
- Comply with the company values and Code of Conduct. Team Collaboration & Professional Development
- Communicate clearly and professionally with fellow Wisers.
- Have a feedback mentality, being able to give and receive feedback in a constructive manner.
- Provide peer-to-peer support to help colleagues resolve cases where appropriate.
- Accountable for their own development with the support of Wise’s professional development infrastructure in line with the Career Map.
- Identify the appropriate routes to escalate and share feedback within and across teams.
- Build foundation for advancement into Senior Specialist or Team Lead roles.

### Qualifications

Experience:
- Has a minimum one year customer support experience in a contact centre and a desire to continue to grow their career with Customer Support.
- Experience working across multiple channels (phone, chat, email)

### Adherence

Proven track record of meeting quality standards in a contact centre role.

### Language

Fluent in English and in Arabic Communications: Strong communications skills and empathy, with the ability to manage difficult conversations with customers.

### Technical requirements

Typing speed: 45 words per minute Flexibility:
- Flexibility in working hours/shifts (day, night, weekend, public holidays shifts). Specialists may be required to attend team calls, including video interaction with other offices
- Able to understand the direct contribution of consistent presence and schedule adherence to holistic business needs.

### Mindset
- Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset.
- Great fit to our values and company culture.
- Able to keep up with constant change, patient, and flexible.

### Willingness to use emerging technology where appropriate Feedback
- Open to feedback and coaching, with a clear desire for continuous improvement.

### Security

Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

### Inclusivity

Commitment to fostering an inclusive and diverse work environment Compliance:
- Must be legally authorized to work in the assigned location.
- Required to complete successful background screening.

## At a glance
- Posted by the employer: Nov 4, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 8, 2026
- Listed for: 7 days
- Location: Hyderabad, India
- Employment type: Full-time[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000159697939-customer-support-specialist-arabic)

## Hiring at Wise
- Open jobs: 409
- New in the last 7 days: 36
- Tracked since: Jul 16, 2026

[All Wise jobs](https://jobs.opennash.com/companies/wise/) · [Weekly hiring report](/reports/hiring/)

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