[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Wise · Budapest, Hungary # Senior Software Engineer - Contact Automation - AI Budapest, Hungary Full-time Senior individual contributor Software Engineering Listed on Wise’s official careers site. Posted October 19, 2026. Check that it is still open and apply there. [Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000156244029-senior-software-engineer-contact-automation-ai-) [OpenNash Jobs](https://jobs.opennash.com/) / [Wise](https://jobs.opennash.com/companies/wise/) / Senior Software Engineer - Contact Automation - AI ## Job description About the Role As a Senior Software Engineer in the Contact Automation team, you will play a pivotal role in shaping the future of customer support at Wise. You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant. This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and our operational efficiency. ### How We Work Agile & Collaborative We operate in an agile fashion, fostering close collaboration between engineers, product managers, content designers, analysts, and data scientists. ### Cross-Functional Teams You'll work alongside talented individuals to design, build, and iterate on solutions that deliver tangible customer value. ### International Presence Our team is distributed across our Budapest, New York and London offices, offering a diverse and dynamic working environment. What You'll Be Working On Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant. This includes our core Java microservice consuming Kafka messages, as well as contributing to our Typescript and Python codebases. Take ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions (templates, RAG, LLM workflows, AI agents, Vendor solutions) ### Innovate with AI Design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively Integrate & Orchestrate: Lead and manage the technical integration with third-party AI Agent vendors, ensuring seamless and robust connectivity. ### Scale & Optimize Continuously improve the performance, reliability, and scalability of our automation platform to handle growing volumes and complexity. ### Collaborate for Impact Work closely with content designers to implement and refine automated conversational flows, ensuring a high-quality user experience. ### Mentor Provide technical guidance and mentorship to other engineers, fostering a culture of engineering excellence and continuous learning. ## At a glance - Posted by the employer: Oct 19, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 8, 2026 - Listed for: 20 days - Location: Budapest, Hungary - Employment type: Full-time[Apply on Wise’s careers site →](https://jobs.smartrecruiters.com/Wise/744000156244029-senior-software-engineer-contact-automation-ai-) ## Hiring at Wise - Open jobs: 409 - New in the last 7 days: 36 - Tracked since: Jul 16, 2026 [All Wise jobs](https://jobs.opennash.com/companies/wise/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Wise ### [Backend Engineer - Feature Platform](https://jobs.opennash.com/companies/wise/jobs/656eb284e84bc4f59a0e/) Budapest, Hungary ### [Backend Engineer - North America Risk Prevention](https://jobs.opennash.com/companies/wise/jobs/a466e4fb51b02d85aec7/) Budapest, Hungary ### [Senior Backend Engineer](https://jobs.opennash.com/companies/wise/jobs/b5aaef5cd624c5a5c6e1/) Budapest, Hungary ### [Senior Backend Engineer - Servicing Platform](https://jobs.opennash.com/companies/wise/jobs/072d3694cfd3bc46078b/) Budapest, Hungary ### [Senior Fullstack Developer - Scam Prevention](https://jobs.opennash.com/companies/wise/jobs/8b00a03ab858b81b57b9/) Budapest, Hungary ## Similar jobs at other companies ### [Software Engineer - Test and Automation Engineer](https://jobs.opennash.com/companies/siemens/jobs/623a76e2eaa6e658f7ec/) Siemens ### [Software Engineer III-Automation](https://jobs.opennash.com/companies/jpmorganchase/jobs/9a0c0ccc7cf060a285f0/) JPMorganChase · Bengaluru, Karnataka, India ### [Junior Software Engineer – Automation PLC](https://jobs.opennash.com/companies/siemens/jobs/2abe9c7e9a28c0ee5f4a/) Siemens ### [Software Engineer II - Payments and Automation](https://jobs.opennash.com/companies/jpmorganchase/jobs/28788b5a02aeb2b5cd27/) JPMorganChase · Bengaluru, Karnataka, India ### [Software Test Automation Engineer – Embedded Linux & Networking](https://jobs.opennash.com/companies/cisco-systems/jobs/44f3974c937e73a1802f/) Cisco Systems · Lysaker, Norway OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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