[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Westinghouse Air Brake Technologies jobs](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/) · [Search jobs](/search/) Westinghouse Air Brake Technologies · Pretoria, GT, South Africa # Product Support Engineer Pretoria, GT, South Africa Full-time Operations Listed on Westinghouse Air Brake Technologies’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on Westinghouse Air Brake Technologies’s careers site →](https://jobs.smartrecruiters.com/Wabtec/3743990015910306-product-support-engineer) [OpenNash Jobs](https://jobs.opennash.com/) / [Westinghouse Air Brake Technologies](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/) / Product Support Engineer ## Job description ### Product Support Engineer (PSE) Job Function Programs & Services Business Unit: Wabtec Digital Mine Reports to: Service Support Manager, Digital Mine Location: Johannesburg About the job Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients. PSE’s are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed. You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements. How will yo make a difference? ### Position Responsibilities - Configure the system as appropriate to operate according to agreed customer requirements - Perform testing / verification of system operation and performance for configured systems - Work with services team to ensure successful deployment of new systems - Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements - Support firmware, software and configuration updates to ensure the system operates as required - Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required - Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes - Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization What we need to know about you? We are looking for a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System) and DGS (Drill Guidance System) as well as other products that are added or developed in the future. ### Required Skills - Experience with Linux administration, Microsoft Server, IIS and SQL Server - Coding exposure to C, C++, Python, Java, HTML or similar - Sound knowledge of current network and communications technology - Ability to read and interpret electrical wiring diagrams - Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues - Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives - Excellent oral and written communication skills, with a high level of attention to detail - Customer service focused, with a strong work ethic and ability to work unsupervised - Good interpersonal and teamwork skills and ability to develop effective customer relationships - Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation Desirable: - Tertiary degree in IT, software or computer engineering (or equivalent experience) - Experience in an engineering, IT, communications / networking technology, or other technical position - Project management / coordination experience - Industry experience in a mining environment or with mobile fleet equipment - Experience with the use of helpdesk / ticketing applications Other Requirements: - Flexible work hours to accommodate varying time zones - Occasional travel (including international regions) - A current driver’s license is required - On call availability (if required) ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 11 days - Location: Pretoria, GT, South Africa - Employment type: Full-time[Apply on Westinghouse Air Brake Technologies’s careers site →](https://jobs.smartrecruiters.com/Wabtec/3743990015910306-product-support-engineer) ## More jobs at Westinghouse Air Brake Technologies ### [Business Title Technical Field Service and Technical Advising Specialist](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/c143c35d74e236ba7329/) Pretoria, GT, South Africa ### [System and Automation Test Engineer](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/954cba85880492d0d954/) Pretoria, GT, South Africa ### [Repair Technician](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/5170293ce4fe9fe6b661/) Pretoria, GT, South Africa ### [Software Technical Lead](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/0897d1b0204f1cfe61a0/) Pretoria, GT, South Africa ### [3D Measurement Algorithm Engineer](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/ff26e8e7cfd33149e583/) Tokyo, JP, Japan ## Similar jobs at other companies ### [Sr. Product Line Support Engineer](https://jobs.opennash.com/companies/eaton/jobs/95f8d06a7ea06b0b5392/) Eaton · Haina, DOM ### [VIE - Technical and Product Support Engineer F/H](https://jobs.opennash.com/companies/safran/jobs/33fd85e34858220c974c/) Safran · Munich ### [Advanced Application Support Engineer – Polarion Product (Remote)](https://jobs.opennash.com/companies/siemens/jobs/d916120f8779bc8d0044/) Siemens ### [Sr. Product Support Engineer](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/8d7d3904fd59ff40cec9/) Thermo Fisher Scientific · Job Posting, Jiangsu, China ### [Product Support Engineer SGT-800](https://jobs.opennash.com/companies/siemens-energy/jobs/96e51db3f295cf7d4399/) Siemens Energy OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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