[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Westinghouse Air Brake Technologies · Contagem, MG, Brazil # IT Specialist - Services Improvements Contagem, MG, Brazil Full-time IT & Infrastructure Listed on Westinghouse Air Brake Technologies’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on Westinghouse Air Brake Technologies’s careers site →](https://jobs.smartrecruiters.com/Wabtec/3743990016461362-it-specialist-services-improvements) [OpenNash Jobs](https://jobs.opennash.com/) / [Westinghouse Air Brake Technologies](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/) / IT Specialist - Services Improvements ## Job description Essa posição é para atuar presencialmente em Contagem, MG. Who will you be working with? You will work as part of the Global Digital Workplace organization, partnering with regional and global IT teams, infrastructure engineers, service management professionals, project managers, vendors, and business stakeholders. This role focuses on driving continuous improvement initiatives that enhance the quality, efficiency, and adoption of Digital Workplace services across Wabtec. How will you make a difference? Digital Workplace services are critical to employee productivity and business operations. In this role, you will identify opportunities to improve services, standardize operational processes, optimize workflows, support transformation initiatives, and lead infrastructure-related projects. Your contributions will help increase service quality, operational efficiency, customer satisfaction, and scalability across global operations. What do we want to know about you? Bachelor degree in Information Technology, Computer Science, Engineering, or related field. Proven experience in a role focused on IT service improvement, IT operations, infrastructure projects, or Digital Workplace services. ITIL V4 Certification. Knowledge of COBIT governance framework. Strong technical understanding of IT Infrastructure, including end-user computing, collaboration technologies, networking, cloud services, and service management processes. Experience creating, improving, documenting, and governing operational processes. Project Management experience with the ability to lead multiple initiatives simultaneously. Strong analytical, communication, stakeholder management, and problem-solving skills. Fluency in English. Experience supporting global organizations. Fluency in Spanish (preferred). Experience with ServiceNow or similar ITSM platforms. What will your typical day look like? Analyze current Digital Workplace services and identify improvement opportunities. Design, document, and implement new operational processes and governance models. Lead and coordinate IT infrastructure and Digital Workplace projects from initiation through deployment. Define KPIs, SLAs, reporting metrics, and continuous improvement plans. Partner with regional and global teams to standardize best practices. Support problem management, service reviews, and root cause analysis activities. Drive service adoption, efficiency, automation, and user experience improvements. Collaborate with vendors and cross-functional teams to deliver business outcomes. Prepare executive-level presentations, project updates, and performance reports. ### Benefits At Wabtec, people come first. That’s why we ensure our employees feel valued and have the tools they need to thrive. By joining us, you will have access to a range of benefits designed to support your well-being and development. Here’s what we offer to make you feel part of a company that supports your professional and personal journey: Medical Assistance extended to dependents (spouse and children) Dental Assistance extended to dependents (spouse and children) Profit Sharing Private Pension Plan Meal Policy according to location Life Insurance Employee Assistance Program: psychological, legal, financial, and social support Headspace – mental health app Christmas Card or Basket for employees (based on location) Christmas Gift for children up to 11 years old Extended Maternity Leave Program for Pregnant Women and Babies Language Incentive Policy Mentorship Programs and access to training platform Wellhub Pharmacy Assistance #LI-PROMOTEDJOBS ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Oct 31, 2026 - Last checked: Nov 7, 2026 - Listed for: 10 days - Location: Contagem, MG, Brazil - Employment type: Full-time[Apply on Westinghouse Air Brake Technologies’s careers site →](https://jobs.smartrecruiters.com/Wabtec/3743990016461362-it-specialist-services-improvements) ## Hiring at Westinghouse Air Brake Technologies - Open jobs: 672 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Westinghouse Air Brake Technologies jobs](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Westinghouse Air Brake Technologies ### [Sr. Network Engineer](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/f8289b56f6f7ccfc8908/) Contagem, MG, Brazil ### [Integrated Tech Lead](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/a043758f0ebef68031f6/) Contagem, MG, Brazil ### [Junior Systems Engineer](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/fd631c3574f69f3c6076/) Contagem, MG, Brazil ### [Lead Engineer - Mechanical Drives](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/81a45188b8287f412154/) Contagem, MG, Brazil ### [Lead Engineer – Propulsion System Thermal Management](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/003061adca850385db1d/) Contagem, MG, Brazil ## Similar jobs at other companies ### [Continuous Improvements Co-Ordinator](https://jobs.opennash.com/companies/totalenergies/jobs/e0cff3af589afe252661/) TotalEnergies ### [Compliance:AML Reporting and Process Improvements Team](https://jobs.opennash.com/companies/axis-bank/jobs/9a63e5ca47f78c304850/) Axis Bank · Mumbai ### [Placement Student Quality Improvements Analyst](https://jobs.opennash.com/companies/cummins/jobs/b98d306e6ef29404c836/) Cummins ### [Sr. Product Manager, MENA CX Improvements, Amazon Customer Service](https://jobs.opennash.com/companies/amazon/jobs/05dfe92e9790145fde63/) Amazon · AE, Dubai [IT & Infrastructure jobs](/functions/it-infrastructure/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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