[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Westinghouse Air Brake Technologies jobs](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/) · [Search jobs](/search/) Westinghouse Air Brake Technologies · Singapore, SG # Assistant Customer Care Manager, APAC Singapore, SG Full-time Manager or lead Administrative Listed on Westinghouse Air Brake Technologies’s official careers site. Posted October 7, 2026. Check that it is still open and apply there. [Apply on Westinghouse Air Brake Technologies’s careers site →](https://jobs.smartrecruiters.com/Wabtec/3743990015943896-assistant-customer-care-manager-apac) [OpenNash Jobs](https://jobs.opennash.com/) / [Westinghouse Air Brake Technologies](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/) / Assistant Customer Care Manager, APAC ## Job description Who will you be working with? Wabtec Inspection Technologies is a world leader in the manufacture of innovative inspection equipment used in industrial and research applications in the aerospace, power generation, petrochemical, civil infrastructure, automotive and consumer products industries. To work at Wabtec Inspection Technologies is to develop within an organization that is an international leader in its field. We stand out for our expertise, enriching work environment and constant search for better solutions. We offer a wide range of ultrasonic and eddy current flaw detection software and equipment. Our equipment is used, among other things, to inspect welds, detect hidden cracks, voids, porosity, and other internal irregularities in various materials. How will you make a difference? The Assistant Customer Care Manager, APAC will be responsible for leading the APAC Customer Care team to ensure customer satisfaction, managing and resolving issues, and improving overall customer experience. The successful candidate will oversee a distributed team, drive operational excellence, and partner cross-functionally to enhance customer satisfaction and retention. This is a supervisory position that requires a blend of management, communication, and analytical skills. What would be your typical day look like? Operations Management Operational responsibility for Customer Care team, resources, processes, and systems for Evident Inspection Technologies business in APAC; Define team setup, roles and responsibilities, as well as operational routines and processes to ensure highly competitive customer service level; Prioritize tasks and allocate resources for daily operation; conduct periodic performance and operational reviews; establish clear SOP and guidelines; Be responsible for sales & service commercial administration activities and corresponding customer interaction & communication; Defining service levels together with stakeholder functions; Implement and develop operational excellence as well as Key Performance Indicators (KPIs) of relevant standard processes; Manage team and key stakeholder collaboration across the APAC organization; Coordinate/organize continuous training to ensure highest standards Service Managemen t Ensure high-quality customer service to internal and external customers; process all orders on time and in perfect condition; proactively address customer complaints and resolve operational issues. Manage both internal and external stakeholder relations; work with key stakeholders to establish clear and reasonable expectations. Provide periodic performance and operational reports to management, or other reports as required. Team Management Motivate, guide, and inspire the team to service excellence; review the team structure as necessary; equip the team with the necessary skills and capabilities to perform their duties efficiently and effectively; instill a strong customer-focused mindset and attitude Continuous Improvement Focus on continuous improvement initiatives to drive customer satisfaction and business growth. Establish improvement objectives and targets; initiate and drive team improvement projects; establish and measure team performance metrics; address all gaps/ weaknesses identified. Any other tasks as assigned by Supervisor. ## Qualifications What do we want to know about you? Diploma or Degree in Supply Chain, Business, or IT; Min 8-10 years’ experience in customer care/supply chain or equivalent with at least 5 years’ experience leading and managing a team across regions; Strong experience in customer service, order fulfilment, order processing; Hands-on knowledge and experience with SAP (SD); Good understanding of international trade, freight and customs documentation; Excellent verbal and written communication to handle escalations, customer inquiries, and internal reporting; Passion for delivering exceptional customer experience; Sensitive and adaptable to a multi-cultural environment; Flexible and adaptable working style; Proven ability to lead, motivate, and develop teams—especially across multiple countries or time zones; An analytical mindset to translate customer insights into business improvements ## At a glance - Posted by the employer: Oct 7, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 10 days - Location: Singapore, SG - Employment type: Full-time[Apply on Westinghouse Air Brake Technologies’s careers site →](https://jobs.smartrecruiters.com/Wabtec/3743990015943896-assistant-customer-care-manager-apac) ## More jobs at Westinghouse Air Brake Technologies ### [Assistant Engineer](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/5656d0d225909a7b0170/) Shahjahanpur, UP, India ### [Assistant Engineer - Application Engineering](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/d31c7353abcb230e64d6/) Bengaluru, KA, India ### [Assistant Operator](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/0889e50f5025eb238ae8/) Columbus, OH, United States ### [Assistant Operator](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/70c8dc70a5931a94c824/) Kansas City, MO, United States ### [Assistant Project Manager](https://jobs.opennash.com/companies/westinghouse-air-brake-technologies/jobs/4d507ffd5660d096125f/) Hong Kong ## Similar jobs at other companies ### [Specialist, Customer Care](https://jobs.opennash.com/companies/cargill/jobs/e96dd410b1e2f7f3fbfa/) Cargill ### [Customer Care Representative](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/6a684e50a21d711bb840/) Thermo Fisher Scientific · Courtaboeuf, France ### [Customer Care Engineer](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/96c4bc064f9254c43b39/) Thermo Fisher Scientific · Mumbai, Mahārāshtra, India ### [Night Care Rehabilitation Assistant](https://jobs.opennash.com/companies/universal-health-services/jobs/78a9003f88d878819a76/) Universal Health Services · Woodrowe House OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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