[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All WESCO International jobs](https://jobs.opennash.com/companies/wesco-international/) · [Search jobs](/search/) WESCO International · St Louis, MO # Operations Center Representative - Data Center (2nd Shift) Saint Louis, MO, United States On-site Data & Analytics Listed on WESCO International’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/34942) [OpenNash Jobs](https://jobs.opennash.com/) / [WESCO International](https://jobs.opennash.com/companies/wesco-international/) / Operations Center Representative - Data Center (2nd Shift) ## Job description Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Operations Center Representative plays a key role in a 24/7 support environment, serving as the first point of contact for technicians, vendors, and clients. This role involves managing service order tickets, dispatching field personnel, and responding to high volumes of calls and emails with a strong focus on customer service and accuracy. Representatives are responsible for documenting interactions, escalating urgent issues, and adapting to evolving procedures and technologies. Success in this position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, mission-critical setting. Hours for the position will be 2nd Shift, 2:00 PM - 12:00 AM, on a Wednesday - Saturday schedule. ### Responsibilities Answer calls from technicians, vendors, and clients in a 24/7 Operations Center. Modify service order tickets with updated information while providing the highest level of client interaction. Escalate calls based on urgency of the emergency issue. Document transactions and interactions with customers and vendors in multiple systems. Monitor and respond to high volume e-mail while providing the highest level of customer service. Dispatch technicians to data center and hub locations nationwide. Ability to adapt to changing procedures and processes while following escalation procedures and established protocols. Become proficient in the use of software packages the Operations Center utilizes on a day-to-day basis. Attend group meeting to discuss Operations Center processes and procedures. ### Additional duties as assigned Requirements Excellent customer/client interaction, verbal and written skills, and prioritization skills. Prior experience with relaying detailed, time-sensitive information in professional email format. Proficient in MS Office Suite. Excellent communication skills to interact professionally with teammates, clients, technicians and vendors. Strong Attention to detail is required for this position. Ability to multitask in a fast-paced position, and prioritize situations and tasks as needed. Ability to navigate quickly through databases and spreadsheets to access pertinent information 2+ years of experience in a fast-paced environment such as retail or clerical/administrative experience preferred. A knowledge of critical and non-critical equipment including Uninterruptible Power Supply (UPS), Power Distribution Units (PDU), Emergency Generator, Fuel Oil Systems, Circuit Breakers, Substations and Computer Room Air Condition Units is a plus Experience in change management or work order management software, preferably Remedy, is a plus #LI-JT1 ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 24 days - Location: Saint Louis, MO, United States - Work arrangement: On-site[Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/34942) ## More jobs at WESCO International ### [Operations Center Representative - Data Center (1st Shift)](https://jobs.opennash.com/companies/wesco-international/jobs/adf98078a5170f35f4bf/) Saint Louis, MO, United States ### [Designer - Revit/AutoCAD](https://jobs.opennash.com/companies/wesco-international/jobs/9590b6cd486c8e1c0150/) Saint Louis, MO, United States ### [Analyst - Commercial Analytics](https://jobs.opennash.com/companies/wesco-international/jobs/7dbc4c9c71b294545b47/) Pittsburgh, PA, United States ## Similar jobs at other companies ### [Data Center IT Operations Director](https://jobs.opennash.com/companies/microsoft/jobs/da2e793b1d372cfda977/) Microsoft · United States, Georgia, Fayetteville ### [Data Center Customer Operations Technician](https://jobs.opennash.com/companies/equinix/jobs/9ea848aa29be46874a15/) Equinix · Culpeper, Virginia, United States ### [Data Center Customer Operations Technician](https://jobs.opennash.com/companies/equinix/jobs/b9788feb947800e5050c/) Equinix · San Jose, California, United States ### [Technology Operations Analyst SP - Data Center Services](https://jobs.opennash.com/companies/lowes/jobs/bb10f6f9a73a85fd1888/) Lowe's · Winston-salem, NC ### [Data Center Operations Manager (Nights), Data Center Operations](https://jobs.opennash.com/companies/amazon/jobs/0ce967e81997373f21bb/) Amazon · US, OH, Dublin OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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