[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All WESCO International jobs](https://jobs.opennash.com/companies/wesco-international/) · [Search jobs](/search/) WESCO International · Lincoln, NE # Senior Representative - Customer Service Lincoln, NE, United States On-site Full-time Senior individual contributor Customer Support Listed on WESCO International’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/35248) [OpenNash Jobs](https://jobs.opennash.com/) / [WESCO International](https://jobs.opennash.com/companies/wesco-international/) / Senior Representative - Customer Service ## Job description As a Senior Customer Service Representative, serving in a Sales Support capacity, you will respond to customer and supplier inquiries by telephone, e-mail or virtually to provide resolution. You will work with the customer assigned ISR to resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow-up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support roles that are more complex or critical. ### Responsibilities Assist the ISR and OSR in building and maintaining business relationships with OEM customers by providing prompt and accurate service to promote customer loyalty. Support OEM customers by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Maintains records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken. Back-up support to Inside Sales. Initiate / track / resolve supplier orders. Monitor pricing and/or freight variances Manage all supplier Special Pricing Programs in support of OEM customers, ensuring there are accurate, active and renewed as needed. Mediate all Invoice disputes with OEM customers Weekly Validation of all Physical Inventory allocated to OEM customers Warehouse support as needed (receiving, shipping, delivery, stock management) Timely and effective correspondence for customer needs. Monitor projects on a granular level Escalate critical and unresolved issues to ISR, OSR & OEM leadership as needed. OEM Customer based Inventory Management Services as needed Share identified product or service upsell opportunities with sales team Prepares for, attends, and participates in weekly OEM sales meetings. ### Qualifications - High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred - 5+ years of relevant experience - Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes - Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure - Strong attention to detail Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times - Proficient computer skills including familiarity with MS Word, Excel, and e-mail #LI-JB1 ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 2 days - Location: Lincoln, NE, United States - Work arrangement: On-site - Employment type: Full-time[Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/35248) ## More jobs at WESCO International ### [Associate Representative - Customer Service](https://jobs.opennash.com/companies/wesco-international/jobs/597ced358650247b8102/) Chile ### [Associate Representative - Customer Service](https://jobs.opennash.com/companies/wesco-international/jobs/3f6b32407596737088a5/) Dubai, United Arab Emirates ### [Associate Representative - Customer Service](https://jobs.opennash.com/companies/wesco-international/jobs/33e8d7283b3332c8e9c1/) New Brighton, MN, United States ### [Customer Service Representative](https://jobs.opennash.com/companies/wesco-international/jobs/092eb9cc495ab2478bd8/) Melbourne, Victoria, Australia ### [Customer Service Representative](https://jobs.opennash.com/companies/wesco-international/jobs/8c547100da5e844fbff1/) Sydney, New South Wales, Australia ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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