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WESCO International · Lewisville, TX

# Senior Representative - Customer Service (OEM)

Lewisville, TX, United States Hybrid Senior individual contributor Customer Support 

Listed on WESCO International’s official careers site. Posted September 29, 2026. Check that it is still open and apply there.
[Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/32762)

[OpenNash Jobs](https://jobs.opennash.com/) / [WESCO International](https://jobs.opennash.com/companies/wesco-international/) / Senior Representative - Customer Service (OEM)

## Job description

As a Senior Representative - Customer Service (OEM), you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.

You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical.

### Responsibilities

Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty. Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments. Mentor and give direction to team members and provide training on best practices. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Back-up support to sales counter with walk in and telephone inquiries.

### Qualifications
- High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- 5+ years of relevant experience
- Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
- Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure
- Strong attention to detail Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
- Proficient computer skills including familiarity with MS Word, Excel, and e-mail

## At a glance
- Posted by the employer: Sep 29, 2026
- First seen by OpenNash: Jul 12, 2026
- Last checked: Oct 18, 2026
- Listed for: 98 days
- Location: Lewisville, TX, United States
- Work arrangement: Hybrid[Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/32762)

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