[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All WESCO International jobs](https://jobs.opennash.com/companies/wesco-international/) · [Search jobs](/search/) WESCO International · New Brighton, MN # Associate Representative - Customer Service New Brighton, MN, United States Hybrid Customer Support Listed on WESCO International’s official careers site. Posted September 21, 2026. Check that it is still open and apply there. [Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/34509) [OpenNash Jobs](https://jobs.opennash.com/) / [WESCO International](https://jobs.opennash.com/companies/wesco-international/) / Associate Representative - Customer Service ## Job description As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. ### Responsibilities Interacts with customers by phone or in person to provide information and to ensure best service possible. Handles and resolves customer complaints, special orders, or returns, via phone or mail. Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken. Refers unresolved customer grievances to designated departments for further investigation. Completes customer invoicing. Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains. Prepares for, attends, and participates in weekly sales meetings. Remains current on industry trends, market activity and competitor products. ### Qualifications - High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred 0-2 years of relevant experience - 1 year of sales experience preferred Direct Sales (B2B) experience preferred - Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred - Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Ability to build working relationships with other functional areas to best support mutual objectives Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers - Ability to research and resolve customer issues - Strong written and verbal communication skills Basic computer skills - Ability to effectively prioritize and execute tasks - Ability to build and maintain long-term relationships with customers #LI-MH1 ## At a glance - Posted by the employer: Sep 21, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 27 days - Location: New Brighton, MN, United States - Work arrangement: Hybrid[Apply on WESCO International’s careers site →](https://eklm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/34509) ## More jobs at WESCO International ### [Manager - Inside Sales](https://jobs.opennash.com/companies/wesco-international/jobs/b052f01b636daa2daf29/) New Brighton, MN, United States ### [Representative - Outside Sales](https://jobs.opennash.com/companies/wesco-international/jobs/b64b7710896d91d7216e/) New Brighton, MN, United States ### [Senior Representative - Inside Sales](https://jobs.opennash.com/companies/wesco-international/jobs/7c9af207a56db2f0c7d9/) New Brighton, MN, United States ### [Senior Specialist - Industrial Automation](https://jobs.opennash.com/companies/wesco-international/jobs/42a39f30f2e75da3426e/) New Brighton, MN, United States ### [Associate Representative - Customer Service](https://jobs.opennash.com/companies/wesco-international/jobs/597ced358650247b8102/) Chile ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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