[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Wells Fargo · Taguig City, Philippines # Lead Customer Service Representative Taguig City, Philippines Manager or lead Customer Support Listed on Wells Fargo’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on Wells Fargo’s careers site →](https://wf.wd1.myworkdayjobs.com/WellsFargoJobs/job/Taguig-City-Philippines/Lead-Customer-Service-Representative_R-578135-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Wells Fargo](https://jobs.opennash.com/companies/wells-fargo/) / Lead Customer Service Representative ## Job description ### About this role Wells Fargo is seeking a Lead Customer Service Representative. The role covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. In this role, you will: - Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact - Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation - Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives - Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams - Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration - Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience Required Qualifications: 4+ years of experience in Financial Services, Contact Center or Customer Service support, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Completed 2nd year College Level At least 4yrs contact center experience Job Expectations: Flexible with work schedule and arrangement Willing to work in McKinley Hill, Taguig Posting End Date: 6 Nov 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. ### Candidates applying to job openings posted in Canada Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. ### Wells Fargo Recruitment and Hiring Requirements a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 3 days - Location: Taguig City, Philippines[Apply on Wells Fargo’s careers site →](https://wf.wd1.myworkdayjobs.com/WellsFargoJobs/job/Taguig-City-Philippines/Lead-Customer-Service-Representative_R-578135-1) ## Hiring at Wells Fargo - Open jobs: 1,528 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Wells Fargo jobs](https://jobs.opennash.com/companies/wells-fargo/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Wells Fargo ### [Associate Customer Service Representative - Spanish](https://jobs.opennash.com/companies/wells-fargo/jobs/05d6997d1c9b8a659610/) Taguig City, Philippines ### [Customer Service Associate Manager (Spanish Bilingual)](https://jobs.opennash.com/companies/wells-fargo/jobs/5b9fdfd5c4a034ec41b1/) Taguig City, Philippines ### [Customer Service Associate Manager - Bilingual Spanish](https://jobs.opennash.com/companies/wells-fargo/jobs/b953b3f7de11fbacbfe0/) Taguig City, Philippines ### [Customer Service Representative](https://jobs.opennash.com/companies/wells-fargo/jobs/bb2c806fc7f290777634/) Taguig City, Philippines ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/cigna/jobs/e4bf10b6a30258264ad4/) Cigna · Madrid, Spain ### [Customer Service Representative](https://jobs.opennash.com/companies/cencora/jobs/dfa9a87bd1b4f2ad4ed8/) Cencora · Hoofddorp, Netherlands ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/8a2a41e5a6af48e5b0c1/) Cargill · Clavet, Canada ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/02fba5432e9bae74e2f9/) Cargill · Mequinenza, Spain OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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