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Volkswagen Group · Portugal

# Senior Contact Center Agent (Automotive Topics)

Portugal Senior individual contributor Customer Support 

Listed on Volkswagen Group’s official careers site. Listed as of November 8, 2026. Check that it is still open and apply there.
[Apply on Volkswagen Group’s careers site →](https://jobs.volkswagen-group.com/Volkswagen-Group-Services/job/Senior-Contact-Center-Agent-%28Automotive-Topics%29/1450671433/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Volkswagen Group](https://jobs.opennash.com/companies/volkswagen-group/) / Senior Contact Center Agent (Automotive Topics)

## Job description

### Annual gross salary range

Min. 19,712€ - Max. 21,084€ (depending on experience) Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Senior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project. What will your responsibilities be? Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details Acknowledging and resolving customer complaints Processing inquiries received via multichannel Identifying customer needs and helping customers using specific features Analyzing and reporting product malfunctions Assisting in training new employees when requested by management Updating our internal databases with information about technical issues and useful discussions with customers Informing customers about new features and functionalities.

What skills are we looking for?

### High school diploma or equivalent (preferred) Minimum
- 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) Native-level German or minimum C1 proficiency (mandatory) Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage) Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills What we can offer: Competitive Salary and Benefits Opportunity for rapid growth in the company Training according with your path career Collaborative work environment Multicultural teams Proactive support Ref.

### Level

B Annual gross salary range: Min. 19,712€ - Max. 21,084€ (depending on experience) Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. What will your responsibilities be? What skills are we looking for?

### High school diploma or equivalent (preferred) Minimum
- Solid understanding of CRM systems

### Level

B

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 25, 2026
- Last checked: Nov 8, 2026
- Listed for: 14 days
- Location: Portugal[Apply on Volkswagen Group’s careers site →](https://jobs.volkswagen-group.com/Volkswagen-Group-Services/job/Senior-Contact-Center-Agent-%28Automotive-Topics%29/1450671433/)

## Hiring at Volkswagen Group
- Open jobs: 165
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 11, 2026

[All Volkswagen Group jobs](https://jobs.opennash.com/companies/volkswagen-group/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Volkswagen Group

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### [Senior Business and Transformation Consultant](https://jobs.opennash.com/companies/volkswagen-group/jobs/80d8348afdc4faa221f3/)

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### [Junior Contact Center Agent (Automotive Topics)](https://jobs.opennash.com/companies/volkswagen-group/jobs/2539b6308433b7311619/)

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### [Middle Contact Center Agent (Automotive Topics)](https://jobs.opennash.com/companies/volkswagen-group/jobs/185e4a1c6130fa3d3c45/)

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### [Middle Contact Center Agent (Roadside Assistance)](https://jobs.opennash.com/companies/volkswagen-group/jobs/8fd1d3286421d9f21ea5/)

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