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Vodafone

# M-Pesa MGR Operational Resilience & BCM

Kinshasa, Congo, the Democratic Republic of the 

Listed on Vodafone’s official careers site. Posted October 26, 2026. Check that it is still open and apply there.
[Apply on Vodafone’s careers site →](https://jobs.vodafone.com/careers/job/563018698294835)

[OpenNash Jobs](https://jobs.opennash.com/) / [Vodafone](https://jobs.opennash.com/companies/vodafone/) / M-Pesa MGR Operational Resilience & BCM

## Job description

### Role Purpose

This poistion's main purpose is to lead the Vodacash Business Continuity and Operational Resilience capability, so that important business services such as payments, transfers, cash-in/cash-out and the agent network keep running, or recover within approved impact tolerances, when severe disruptions occur. The role sets policies, coordinates and challenges first-line preparedness, and gives Management and the Board a clear, independent view of Vodacash’s resilience.

In doing so, it protects customers, reputation and financial stability, and supports compliance with BCC and Group requirements.

### Core Responsibilities
- Own and maintain the BCM and Operational Resilience policies and methodology.
- Coordinate Business Impact Analyses and review the adequacy of business continuity and disaster recovery plans owned by first-line teams.
- Identify important business services, map their end-to-end dependencies, and facilitate Board-approved impact tolerances.
- Plan and run continuity exercises and severe but plausible scenario tests, and track remediation closure.
- Assess critical third-party and intra-group dependencies, including exit and substitution arrangements.
- Support the crisis management team during major incidents and lead post-incident reviews.
- Promote resilience awareness and training across the business, while providing constructive challenge.

Key Knowledge

### BCM and operational resilience methods
- BIA, recovery strategies, RTO/RPO, important business services, impact tolerances, severe but plausible scenario testing;

### Standards and regulations
- BCC Instruction 36, ISO 22301 and ISO 22316, the BCBS Principles for Operational Resilience, and the Principles for the Sound Management of Operational Risk.

### Operational risk framework
- RCSA, KRIs, loss and incident data, risk appetite.

Core Compentencies

### Analytical thinking
- maps complex end-to-end dependencies and spots single points of failure.

### Facilitation
- runs effective BIA workshops and tabletop exercises with senior participants.

### Communication
- writes concise, decision-oriented reports for executives in French and English.

### Programme management
- plans and delivers a multi-year resilience programme accross many stakeholders

### Qualifications
- Degree in Business, IT, or a related field.
- At least 5 years' experience in business continuity, operational risk or technology risk, ideally in banking, mobile money or telecoms.
- ISO 22301 Lead Implementer certification is an advantage.

### Key Performance Indicators
- 100% of critical processes covered by current BIA and approved BCP.
- 100% of important business services mapped with approved impact tolerances.
- Material remediation actions closed on time; resilience reporting delivered every quarter.

## At a glance
- Posted by the employer: Oct 26, 2026
- First seen by OpenNash: Oct 29, 2026
- Last checked: Nov 5, 2026
- Listed for: 10 days
- Location: Kinshasa, Congo, the Democratic Republic of the[Apply on Vodafone’s careers site →](https://jobs.vodafone.com/careers/job/563018698294835)

## Hiring at Vodafone
- Open jobs: 1,717
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 14, 2026

[All Vodafone jobs](https://jobs.opennash.com/companies/vodafone/) · [Weekly hiring report](/reports/hiring/)

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