[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Vertiv Holdings jobs](https://jobs.opennash.com/companies/vertiv-holdings/) · [Search jobs](/search/) Vertiv Holdings · Tokyo, Japan # Service Support Senior Coordinator Tokyo, Japan Senior individual contributor Listed on Vertiv Holdings’s official careers site. Posted August 25, 2026. Check that it is still open and apply there. [Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20261941) [OpenNash Jobs](https://jobs.opennash.com/) / [Vertiv Holdings](https://jobs.opennash.com/companies/vertiv-holdings/) / Service Support Senior Coordinator ## Job description Key responsibilities Coordinate daily service schedules and assignments for Power and Thermal field engineers, including planned preventive, dispatch, and corrective works on customer site. Support Asia Service Administration (Manila) by preparing and submitting service transaction requests, follow-up on processing status, and ensuring timely data updates in ERP/CRM. Execute accurate and timely entry of service orders, work completion records, time sheets, and related transaction documents in the company systems. Verify and prepare service paperwork for invoicing (e.g., work confirmation, time logs, service codes) and escalate discrepancies to Finance / Service Admin Lead (note: quotation preparation is not in scope). Act as the first point of contact for internal stakeholders (Sales, FSEs, Operations) for routine service admin queries; escalate complex issues to the Lead. Monitor invoice team’s regular invoices process and provide regular reports or alerts to the Service Admin Lead (e.g., missed, overdue actions). Support continuous improvement by identifying recurring admin/process issues and suggesting practical fixes to the Service Admin Lead. Contribute to onboarding and basic training of new Service Admins or temporary admin staff when required. Qualifications & experience 2–4 years of relevant experience in sales administrationor back-office support (preferably within data centre, industrial services, or technical field services). Hands-on experience with ERP and CRM systems (e.g., SAP, Oracle, MS Dynamics, Salesforce) — able to create/track service orders and update records. Good command of JapaneseJLPT N1 and English (both written and spoken). Strong MS Excel skills and basic comfort with reporting. Proven ability to work with client/service engineers and cross-functional teams in a fast-paced operational environment. High attention to detail, reliable ownership mentality, and good problem-solving skills. Customer-service mindset and clear, professional communication skills. Desired (nice-to-have) Prior exposure to service billing/invoice preparation or experience liaising with Finance. Maintain audit-ready documentation and ensure compliance with internal policies and relevant regulations; support internal/external audits by providing requested records. Experience coordinating schedules/planning for technical teams (rotation, shift planning). Familiarity with data center operations terminology (UPS, PDU, CRAH/CRAC, chiller) or technical field-service workflows. ### Competencies and behaviors Execution oriented completes tasks accurately and on time. ### Team player collaborates with local and regional teams and escalates proactively. ### Organized and process-driven follows checklists and maintains audit trails. ### Customer focused maintains professionalism and timeliness in external communications. ### Adaptable handles urgent out-of-hours requests or schedule changes. Performance indicators (examples) SLA compliance for service order processing (e.g., % of service transactions entered within agreed timeframe). Schedule adherence and % of successful dispatches vs. failed/missed dispatches. ### Invoice readiness % of service jobs with complete paperwork on first submission. Data accuracy in ERP/CRM (error rate Responsiveness: average time to acknowledge internal stakeholder queries. Working conditions Office-based role with requirement to coordinate field activities; occasional on-site attendance with engineers may be required. May involve periodic on-call availability for urgent scheduling/administration (to be defined in local policy). #LI-JS1 ## At a glance - Posted by the employer: Aug 25, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 54 days - Location: Tokyo, Japan[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20261941) ## More jobs at Vertiv Holdings ### [Field Service Technician - Thermal (Tokyo)](https://jobs.opennash.com/companies/vertiv-holdings/jobs/befdcd79114f2a4c287b/) Tokyo, Japan ### [Local Technical Sales - Power - Japan](https://jobs.opennash.com/companies/vertiv-holdings/jobs/0ac16da1ecda6b74937b/) Tokyo, Japan ### [Local Technical Sales - Thermal](https://jobs.opennash.com/companies/vertiv-holdings/jobs/0ad03f680e8c9c50a226/) Tokyo, Japan ### [Project Manager - Tokyo](https://jobs.opennash.com/companies/vertiv-holdings/jobs/0a166f1ba48c66e89461/) Tokyo, Japan ### [Sales Operations & Support Lead Coordinator](https://jobs.opennash.com/companies/vertiv-holdings/jobs/91bd2e2543ba80cd3a30/) Tokyo, Japan ## Similar jobs at other companies ### [ABB Talent Pool –Sales Support Executive, Sales Support Coordinator, Bid Support Executive, Proposal Coordinator, Sales Administrator, Tender Executive, Sales Support Specialist, Sales Support Specialist, Senior Sales Support Executive, Proposal Manager, Tender Manager, Bid Manager, Technical Sales Support Specialist, Sales Operations Specialist, Sales Support Manager, Bid & Proposal Manager](https://jobs.opennash.com/companies/abb/jobs/422e1481f6d295f05e83/) ABB · Not Location Specific ### [|Energy Trading| Trade Support Coordinator](https://jobs.opennash.com/companies/totalenergies/jobs/1c1c9b3f444ad2b7a2d0/) TotalEnergies ### [TMF Support Coordinator Intern with English](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/e6a6731d7622f5ef20ea/) Thermo Fisher Scientific · Sofia, Bulgaria ### [Supplier Payment Support Coordinator](https://jobs.opennash.com/companies/eaton/jobs/a4fbf61917bf4935d1d8/) Eaton · Wimborne, GBR ### [ENG Support II. RDE. Focus Tech. (Management - Coordinator)](https://jobs.opennash.com/companies/eaton/jobs/a162b9c8b20490dd62ee/) Eaton · Haina, DOM OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)