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Vertiv Holdings · Mandaluyong City, Philippines

# Service Program Manager

Mandaluyong City, Philippines Manager or lead Executive & Management 

Listed on Vertiv Holdings’s official careers site. Posted October 16, 2026. Check that it is still open and apply there.
[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20282907)

[OpenNash Jobs](https://jobs.opennash.com/) / [Vertiv Holdings](https://jobs.opennash.com/companies/vertiv-holdings/) / Service Program Manager

## Job description

### RESPONSIBILITIES

Service Deployment Program Leadership
- Lead service product deployment programs within the Asia service organisation, ensuring successful delivery on time and within scope
- Own the service deployment project plan — scope, schedule, milestones, dependencies and critical path for each NPDI workstream Drive Gate readiness (G1–G7), ensuring all service deliverables are complete at each gate
- Manage the Service Concept development (Phase 2), Project Organisation Chart, Schedule and Lessons Applied per the NPDI RACI framework
- Develop and maintain detailed project plans, timelines and budgets, ensuring efficient resource allocation Risk, Issue & Escalation Management
- Monitor and track program progress, addressing any challenges or obstacles to ensure timely execution and high-quality outcomes
- Escalate and create urgency around any issues that would impede the success of the deployment — ensure issues are resolved in a timely manner
- Coordinate the team to implement short-term and long-term resolutions; communicate status to all stakeholders
- Maintain risk and issue registers with clear ownership, mitigation plans and resolution timelines

### Governance & Continuous Improvement
- Collaborate with leadership to ensure service deployment programs align with broader business strategies and objectives
- Drive continuous improvement in program management processes to enhance performance and operational efficiency
- Work with the Growth Program Office to define methods, procedures and best practices — ensure procedures are enforced on all deployments
- Conduct lessons learned reviews post-launch; apply findings to future deployments
- Ensure compliance with company policies, Vertiv's NPDI Global SOP and Offering Lifecycle governance

### Cross-Functional Coordination
- Coordinate cross-functional teams — Engineering, Operations, Sales, Service, L&D and Pricing — to align program activities with organisational goals Develop RACI matrices to ensure functional groups understand roles, responsibilities and deliverables for each service deployment
- Establish and implement processes with a focus on hand-offs between functional areas; monitor activities on the critical path
- Manage interdependencies across service readiness workstreams: training, spare parts, tooling, pricing, documentation and systems

### Service Readiness Tracking & Reporting
- Develop and maintain service deployment trackers — product name, service type, deployment status, target launch date, responsible team and readiness score
- Create and manage service readiness dashboards showing gate status, milestone completion and risk heat maps
- Report on deployment progress to regional and global leadership at a regular cadence
- Track and report on post-launch KPIs including time-to-revenue and service activation rates

### Stakeholder Communication
- Serve as the key point of contact for stakeholders, providing regular updates on program status, milestones and potential risks
- Participate in Portfolio
- Review and Gate
- Review meetings as the regional service program lead
- Prepare and present deployment status reports, service readiness assessments and post-launch reviews
- Coordinate with Global GS Project Managers to ensure regional–global alignment on NPDI timelines

### QUALIFICATIONS

Required:
- Bachelor’s degree in engineering, Business, Project Management or a related field 7–10 years in program or project management within service operations, technical services, or product deployment
- Proven track record managing and delivering large, complex projects across cross-functional teams
- Demonstrated ability to manage multiple projects simultaneously Experience with phase-gate or NPDI processes for product / service introduction
- Strong communication skills — written and verbal; able to conduct effective meetings and presentations
- Strong organizational skills, attention to detail and interpersonal leadership skills
- Strong problem-solving and critical-thinking abilities to navigate challenges and drive program success
- Proficiency with project management tools and methodologies (Smartsheet, MS Project or equivalent) Preferred / Nice to Have
- Knowledge of power systems, energy, thermal, HVAC, data centre or related industry
- Knowledge of engineering, manufacturing processes, data centre infrastructure and commissioning Project Management Professional (PMP) certification or equivalent Experience with Vertiv or a comparable critical infrastructure OEM Experience with Agile / hybrid project management methodologies

## At a glance
- Posted by the employer: Oct 16, 2026
- First seen by OpenNash: Oct 18, 2026
- Last checked: Oct 18, 2026
- Listed for: 2 days
- Location: Mandaluyong City, Philippines[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20282907)

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