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Vertiv Holdings · Melbourne, Australia

# Supervisor Service Operations - Power

Melbourne, Australia Manager or lead Operations 

Listed on Vertiv Holdings’s official careers site. Posted August 25, 2026. Check that it is still open and apply there.
[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20279314)

[OpenNash Jobs](https://jobs.opennash.com/) / [Vertiv Holdings](https://jobs.opennash.com/companies/vertiv-holdings/) / Supervisor Service Operations - Power

## Job description

### Position Summary/Objectives of Incumbent

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

### Major activities to be performed

Administration / Planning & Reporting
- Provide quotes for small works, T&M, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

### Management of Team
- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy. WHS, Environment and Quality
- Take all necessary steps to ensure OH&S requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time

### Please note

On Call Rotating Roster 1 every 4 weeks Company Vehicle Employees reporting to Incumbent: customer engineers Main contacts within Company Warehouse/inventory management staff, Service Technical Support, Safety Manager, Sales Staff Service Admin Support Staff Main contacts outside the Company Customers, Subcontractors Vendors Education/Qualification: Electrical or Electronics Trade qualification Supervisory/management qualification Specialist Knowledge: Interpersonal and relationship management skills Communication skills and commercial acumen Practical Experience: Proficiency in Microsoft Office applications Proven track record within the power industry managing a field service team Personal Characteristics: Customer-centric Team player Well organised Solution oriented

## At a glance
- Posted by the employer: Aug 25, 2026
- First seen by OpenNash: Oct 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 54 days
- Location: Melbourne, Australia[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20279314)

## More jobs at Vertiv Holdings

### [Customer Engineer - Power, VIC](https://jobs.opennash.com/companies/vertiv-holdings/jobs/32e8bbf556fe02c3dc8f/)

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### [Customer Engineer - Thermal, VIC](https://jobs.opennash.com/companies/vertiv-holdings/jobs/e54cb9df3fd77c2e1678/)

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### [Graduate Project Manager](https://jobs.opennash.com/companies/vertiv-holdings/jobs/f8837b39fe214e2789ec/)

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### [Project Site Supervisor](https://jobs.opennash.com/companies/vertiv-holdings/jobs/ef0122b8186649de237e/)

Melbourne, Australia

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