[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Vertiv Holdings jobs](https://jobs.opennash.com/companies/vertiv-holdings/) · [Search jobs](/search/) Vertiv Holdings · Westerville, OH # Power Management Technical Support Engineer Westerville, OH, United States Executive & Management Listed on Vertiv Holdings’s official careers site. Posted September 18, 2026. Check that it is still open and apply there. [Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20282380) [OpenNash Jobs](https://jobs.opennash.com/) / [Vertiv Holdings](https://jobs.opennash.com/companies/vertiv-holdings/) / Power Management Technical Support Engineer ## Job description ### Position Summary The Power Management Technical Support Engineer provides advanced technical support for Vertiv power systems to domestic and international customers, Customer Engineers, and field personnel. This role serves as the primary escalation point for Technical Support Engineer I team members and acts as a critical interface between field operations, engineering, customers, and logistics to drive timely resolution of complex technical issues. This position emphasizes independent troubleshooting, advanced root cause analysis, technical documentation, process improvement, and mentoring, while delivering professional customer support with moderate supervision in a fast-paced, high-profile environment. Product Scope Single-phase and three-phase UPS systems Advanced VRLA, VLA, and Lithium-ion battery systems DC power systems Busbar and switchgear products Rack Solutions Equipment Foundational power distribution and critical infrastructure applications ### Key Responsibilities - Provide advanced technical support for domestic and international customers and Customer Engineers - Serve as the escalation point for Technical Support Engineer I issues - Identify, analyze, and resolve complex UPS system, battery, firmware, and application issues Independently perform root cause analysis on down-unit events using Uptime Tracker, field data, and service history - Create, update, and manage cases in Oracle Engagement Cloud - Manage cases and technical solutions in accordance with established call center workflows and escalation procedures - Perform on-site visits to support critical, escalated, or high-visibility customer issues - Support detailed root cause investigations and formal customer-facing reports - Review and process escalated warranty claims - Develop, review, and maintain technical documentation, troubleshooting guides, and internal knowledgebase content (TKO) - Support logistics with advanced parts research, alternate component identification, and spare parts validation - Mentor, coach, and provide technical guidance to Technical Support Engineer I team members - Participate in continuous improvement, Lean, Six Sigma, and operational excellence initiatives - Attend advanced product, firmware, and self-development training - Maintain company-issued equipment including laptops, test tools, and communication devices - Adhere to and model Vertiv safety standards and compliance expectations - Complete timecards, service documentation, expense reports, and required reports accurately and on time - Perform other duties as assigned ### Autonomy & Decision-Making - Operates from documented procedures, technical standards, and established best practices Independently resolves non-routine and escalated technical issues - Makes sound technical decisions with minimal supervision - Escalates safety, design, systemic, or recurring product concerns appropriately Knowledge, Skills & Abilities - Strong knowledge of UPS systems, battery technologies, and critical power infrastructure Advanced electrical circuit understanding and troubleshooting skills - Strong customer service communication and interaction skills - Excellent written and verbal communication skills - Excellent organizational and time management skills - Ability to work independently with minimal supervision - Ability to mentor and guide junior technical team members Positive attitude and flexibility in a rapidly changing environment Proficient PC skills including Microsoft Office, Oracle systems, and web-based technologies Qualifications Associate or bachelor’s degree in electrical/electronic engineering, or equivalent experience preferred 3–5 years of experience in power systems, UPS, battery systems, or critical infrastructure support Military technical training may substitute for formal education - Demonstrated ability in advanced electrical troubleshooting and root cause analysis Field service or advanced technical support experience preferred ### Physical & Environmental Requirements - Ability to occasionally lift up to 50 lbs Working Conditions & Travel Reactive, fast-paced, and high-profile environment Participation in after-hours on-call rotation Domestic and international travel as required Flexible schedule including weekends, evenings, and holidays ## At a glance - Posted by the employer: Sep 18, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 10, 2026 - Listed for: 22 days - Location: Westerville, OH, United States[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20282380) ## More jobs at Vertiv Holdings ### [Application Engineer - Thermal Management](https://jobs.opennash.com/companies/vertiv-holdings/jobs/0abe5a323c179e9f9681/) Westerville, OH, United States ### [Controls Deployment Leader – Thermal Management](https://jobs.opennash.com/companies/vertiv-holdings/jobs/cee25d400cc22ebcec03/) Westerville, OH, United States ### [Director, Inventory Strategy and Planning](https://jobs.opennash.com/companies/vertiv-holdings/jobs/e876b73e13f187b215c5/) Westerville, OH, United States ### [Director, Large Program Execution](https://jobs.opennash.com/companies/vertiv-holdings/jobs/b093a98b524c0eb76c6c/) Westerville, OH, United States ### [Director, Solution Architect-High Density Power](https://jobs.opennash.com/companies/vertiv-holdings/jobs/6d511812cd486c1cd645/) Westerville, OH, United States ## Similar jobs at other companies ### [Always On Subsystem Power Management Firmware Engineer to Always On Subsystem Power Management Firmware Engineer](https://jobs.opennash.com/companies/qualcomm/jobs/2fcf5bd8b28c581f4c62/) Qualcomm · San Diego, California, United States of America ### [Technical Training Specialist - 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