[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Vertiv Holdings jobs](https://jobs.opennash.com/companies/vertiv-holdings/) · [Search jobs](/search/) Vertiv Holdings · Phoenix, AZ # Customer Success Manager, Global Strategic Account Execution Phoenix, AZ, United States Manager or lead Customer Support Listed on Vertiv Holdings’s official careers site. Posted August 6, 2026. Check that it is still open and apply there. [Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20267130) [OpenNash Jobs](https://jobs.opennash.com/) / [Vertiv Holdings](https://jobs.opennash.com/companies/vertiv-holdings/) / Customer Success Manager, Global Strategic Account Execution ## Job description ### POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. ### RESPONSIBILITIES Manages a select list of “Essential” or “Preferred” customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI’s) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate’s experience. ### QUALIFICATIONS 7-10 years experience - Excellent communication, both written and verbal - Excellent customer service skills - Excellent organizational, analytical, and interpersonal skills - Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. ### EDUCATION Bachelor’s degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. Report in office full time Monday-Friday (Westerville, Ohio) TIME TRAVEL REQUIRED 25% ## At a glance - Posted by the employer: Aug 6, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 73 days - Location: Phoenix, AZ, United States[Apply on Vertiv Holdings’s careers site →](https://egup.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/20267130) ## More jobs at Vertiv Holdings ### [Cooling Customer Engineer-Data Center Thermal Technician](https://jobs.opennash.com/companies/vertiv-holdings/jobs/967c605eee90c4e4248b/) Phoenix, AZ, United States ### [Datacenter Site Lead + Thermal + AC Power](https://jobs.opennash.com/companies/vertiv-holdings/jobs/355228775d1238059e8d/) Phoenix, AZ, United States ### [Datacenter Site Leader + Thermal + AC Power - Phoenix Az](https://jobs.opennash.com/companies/vertiv-holdings/jobs/44c69fb640b527de5f90/) Phoenix, AZ, United States ### [ERS-NETA Electrical Testing Sr Sales Manager - Phoenix, AZ](https://jobs.opennash.com/companies/vertiv-holdings/jobs/6d64f4448685ef06e4db/) Phoenix, AZ, United States ### [ERS-NETA Electrical Testing Technician - Phoenix, AZ](https://jobs.opennash.com/companies/vertiv-holdings/jobs/21f697631555ba2d9506/) Phoenix, AZ, United States ## Similar jobs at other companies ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/14008b07f488347aaf9a/) JPMorganChase · Brooklyn, NY, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/0a6e88df65cd7fcfff27/) JPMorganChase · Tampa, FL, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/wolters-kluwer/jobs/0212762a2f174e4632a0/) Wolters Kluwer · USA - Irvine, CA ### [Customer Success Senior Consultant WaveMark](https://jobs.opennash.com/companies/cardinal-health/jobs/0ac5c5ed7f6be6d37f30/) Cardinal Health · Portland, OR WA Seattle, WA ### [Customer Success Account Manager, Microsoft Elevate](https://jobs.opennash.com/companies/microsoft/jobs/c94553eee7956883235e/) Microsoft · United States, Multiple Locations OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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